> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fire.rest/llms.txt
> Use this file to discover all available pages before exploring further.

# Kiosk errors

> What each kiosk error code means, what the customer sees, what to do and which route fails.

> [!WARNING]
>
> **Draft.** This is the new numbering. Until the kiosk version that uses it ships, the screen shows the previous code: look it up in [Previous codes](#previous-codes).

When something fails, the kiosk shows a short message for the customer, a reference and a **View details** button with the technical text. Below it there is a line with the app version, the store, the kiosk and the time of the error, plus the order if it was already sent: a single screenshot is enough to find the case in the logs.

```text theme={null}
              Este produto não está disponível
   Não conseguimos carregar este produto. Tente novamente em alguns minutos.

            Ref.: T153 · T102 · 500        Ver detalhes ▾

        P 1.2.12-fire · K066 · 98051774 · 05/10 15:58:56
```

## How to read the code

The letter tells who owns the error, that is, who to contact. When two owners share an initial, the prefix has two letters.

| Prefix | Owner | Who to contact |
| - | - | - |
| **T** | TRD | TRD team (kiosk, Fire, Firebase, PayBridge, Masivo) |
| **K** | KFC | KFC: Maxpoint and the store infrastructure |
| **B** | CliSiTef | Software Express / Fiserv (SiTef Brazil) |
| **D** | DeUna | DeUna |
| **DF** | Datafast | Datafast (Ecuador pinpad) |
| **M** | Medianet | Medianet (Ecuador pinpad) |
| **R** | Redeban | Redeban (Colombia card terminal) |
| **PC** | Pinpad Colombia | Colombia pinpad provider |
| **TB** | Transbank | Transbank (Chile) |
| **H** | Hasar | Hasar (Chile) |
| **PN** | POSNET | POSNET (Argentina) |
| **S** | Sitef | Sitef Venezuela (mobile payment) |
| **I** | Impresora | Store staff: check the printer |

For TRD, the number also tells which part of the flow failed:

| Range | Part of the flow |
| - | - |
| T001–T049 | Linking and Firebase |
| T050–T099 | Device and configuration |
| T100–T149 | Connection |
| T150–T199 | Menu and products |
| T200–T249 | Cart, coupons and loyalty |
| T250–T299 | Payments |
| T300–T349 | Order |
| T350–T399 | Cancellations |
| T900–T999 | Logs only |

## How to read the reference and the technical line

* **First code:** the service error, for example `T153` (the product could not be loaded).
* **Second code:** what happened with the connection, for example `T102` (the server answered with an error).
* **Last number:** the HTTP status returned by the server, for example `500`.
* **In CliSiTef:** the library return code and the fiscal coupon, for example `Ref.: B006 rc=-5 · cp=1790342446698`.
* **Technical line:** app version · store · kiosk (8 characters of the deviceId, same as in the logs) · kiosk date and time · order.

## TRD errors

### Linking and Firebase

> **T001 · Incorrect password**
>
> Staff
>
> | | |
> | - | - |
> | **What it means** | Incorrect password |
> | **What to do** | Enter the username and password correctly |
> | **Route or component** | `Firebase Authentication · kiosk sign-in` |

> **T002 · There is no user record with the provided identifier**
>
> Staff
>
> | | |
> | - | - |
> | **What it means** | Incorrect username and/or password |
> | **What to do** | Enter the username and password correctly |
> | **Route or component** | `Firebase Authentication · kiosk sign-in` |

> **T003 · Too many requests. Access to this account has been temporarily disabled**
>
> Staff
>
> | | |
> | - | - |
> | **What it means** | Too many requests sent in a short period of time |
> | **What to do** | Wait a reasonable amount of time between each sign-in attempt |
> | **Route or component** | `Firebase Authentication · kiosk sign-in` |

> **T004 · The email address provided is already in use**
>
> Staff
>
> | | |
> | - | - |
> | **What it means** | The email address entered is already in use by another account |
> | **What to do** | — |
> | **Route or component** | `Firebase Authentication · kiosk sign-in` |

> **T005 · A connection error occurred, please try again**
>
> Staff
>
> | | |
> | - | - |
> | **What it means** | Connection interrupted, internet failures, latency or a temporary firebase error |
> | **What to do** | Check the internet connection and try again |
> | **Route or component** | `Firebase Authentication · kiosk sign-in` |

> **T006 · The provider is disabled in your firebase project**
>
> Staff
>
> | | |
> | - | - |
> | **What it means** | The provider was disabled or a change to its configuration was not saved |
> | **What to do** | 1. Go to the Firebase console. 2. Select the project. 3. Authentication. 4. Sign-in methods. 5. Enable Email/Password. 6. Save the changes. |
> | **Route or component** | `Firebase Authentication · kiosk sign-in` |

> **T007 · An account already exists with the same email address but different sign-in credentials**
>
> Staff
>
> | | |
> | - | - |
> | **What it means** | The email entered is correct but the password is not |
> | **What to do** | Request the correct credentials |
> | **Route or component** | `Firebase Authentication · kiosk sign-in` |

> **T008 · The link used is invalid**
>
> Staff
>
> | | |
> | - | - |
> | **What it means** | Sign-in link expired and/or incorrect link |
> | **What to do** | Request a new link from the development team |
> | **Route or component** | `Firebase Authentication · kiosk sign-in` |

> **T009 · Your account has been disabled**
>
> Staff
>
> | | |
> | - | - |
> | **What it means** | Policy violation, or the account was disabled for security reasons |
> | **What to do** | Verify the email address, contact TRD support and/or Firebase support |
> | **Route or component** | `Firebase Authentication · kiosk sign-in` |

> **T010 · Enter a valid email address**
>
> Staff
>
> | | |
> | - | - |
> | **What it means** | The information entered is not an email address |
> | **What to do** | Enter the email address correctly |
> | **Route or component** | `Firebase Authentication · kiosk sign-in` |

> **T011 · Weak password**
>
> Staff
>
> | | |
> | - | - |
> | **What it means** | The password is not long enough and does not contain symbols, uppercase letters, lowercase letters or even numbers. |
> | **What to do** | Include at least one uppercase letter, one lowercase letter, one special character and one number in your password |
> | **Route or component** | `Firebase Authentication · kiosk sign-in` |

> **T012 · Your account is already linked**
>
> Staff
>
> | | |
> | - | - |
> | **What it means** | Error in the credentials and/or environment |
> | **What to do** | If the environment and credentials are correct, delete your account directly in the Authentication panel in Firebase. |
> | **Route or component** | `Firebase Authentication · kiosk sign-in` |

> **T013 · The code entered is invalid**
>
> Staff
>
> | | |
> | - | - |
> | **What it means** | Sign-in code expired and/or incorrect code |
> | **What to do** | Request a new code from the development team |
> | **Route or component** | `Firebase Authentication · kiosk sign-in` |

> **T014 · This phone number is already linked to another account**
>
> Staff
>
> | | |
> | - | - |
> | **What it means** | Error in the credentials entered |
> | **What to do** | Request the correct credentials |
> | **Route or component** | `Firebase Authentication · kiosk sign-in` |

> **T015 · The store was not found**
>
> Staff
>
> | | |
> | - | - |
> | **What it means** | Although a store was selected, it does not exist in the list requested from the backend |
> | **What to do** | Close and reopen the app to request the list of stores again |
> | **Route or component** | `GET /api/v3/stores` |

> **T016 · The city was not found**
>
> Staff
>
> | | |
> | - | - |
> | **What it means** | Although a city was selected, it does not exist in the list requested from the backend |
> | **What to do** | Close and reopen the app to request the list of cities again |
> | **Route or component** | `GET /api/country/<countryId>/cities` |

> **T017 · We couldn't complete the operation. Ask staff for help.**
>
> Customer · previously T073
>
> | | |
> | - | - |
> | **What it means** | The firebase user uid is null or undefined |
> | **What to do** | Fully close the app and try again |
> | **Route or component** | `Firebase Authentication · anonymous session (uid)` |
> | **Message in Portuguese** | Não conseguimos concluir a operação. Peça ajuda à equipe. |
> | **Previous code** | T073 |

> **T018 · We couldn't complete the operation. Ask staff for help.**
>
> Customer · previously T074
>
> | | |
> | - | - |
> | **What it means** | firebase isAnonymous is null or undefined |
> | **What to do** | Fully close the app and try again |
> | **Route or component** | `Firebase Authentication · anonymous session (isAnonymous)` |
> | **Message in Portuguese** | Não conseguimos concluir a operação. Peça ajuda à equipe. |
> | **Previous code** | T074 |

> **T019 · The Firebase access password or email is missing**
>
> Staff · previously T075
>
> | | |
> | - | - |
> | **What it means** | The kiosk's Firebase access email or password is missing. |
> | **What to do** | Check the Firebase credentials in the kiosk configuration. |
> | **Route or component** | `Kiosk configuration · Firebase credentials` |
> | **Previous code** | T075 |

> **T020 · The kiosk parameters were not found.**
>
> Staff · previously T102
>
> | | |
> | - | - |
> | **What it means** | Firebase does not return the parameters |
> | **What to do** | Ask TRD to review Firebase |
> | **Route or component** | `Firestore · kioscosParameters/<country>` |
> | **Previous code** | T102 |

> **T021 · Error getting the countries ((message))**
>
> Staff · previously T103
>
> | | |
> | - | - |
> | **What it means** | Error in the countries service |
> | **What to do** | Check the service; otherwise, ask TRD to review it |
> | **Route or component** | `GET /api/countries` |
> | **Previous code** | T103 |

> **T022 · Error getting the cities ((message))**
>
> Staff · previously T104
>
> | | |
> | - | - |
> | **What it means** | Error in the cities service |
> | **What to do** | Check the service; otherwise, ask TRD to review it |
> | **Route or component** | `GET /api/cities` |
> | **Previous code** | T104 |

> **T023 · Error getting the stores ((message))**
>
> Staff · previously T105
>
> | | |
> | - | - |
> | **What it means** | Error in the stores service |
> | **What to do** | Check the service; otherwise, ask TRD to review it |
> | **Route or component** | `GET /api/stores` |
> | **Previous code** | T105 |

> **T024 · The country was not found**
>
> Staff
>
> | | |
> | - | - |
> | **What it means** | — |
> | **What to do** | — |
> | **Route or component** | `GET /api/v4/kiosks/configuration/<deviceId> · location.country` |

### Device and configuration

> **T050 · We couldn't complete the operation. Ask staff for help.**
>
> Customer · previously T020
>
> | | |
> | - | - |
> | **What it means** | The maxpoint url entered in the link-kiosk-to-store form was not saved correctly on the device (Zustand or AsyncStorage returned an error). |
> | **What to do** | Unlink the kiosk. Clear the cache and storage from the app settings in Android. Link the kiosk again |
> | **Route or component** | `Kiosk storage · Maxpoint URL` |
> | **Message in Portuguese** | Não conseguimos concluir a operação. Peça ajuda à equipe. |
> | **Previous code** | T020 |

> **T051 · We couldn't complete the operation. Ask staff for help.**
>
> Customer · previously T022
>
> | | |
> | - | - |
> | **What it means** | The token generated by maxpoint (/api/login) could not be saved on the device. It may indicate a problem with Zustand, AsyncStorage or the endpoint itself |
> | **What to do** | Ask KFC to review the endpoint causing the problem. Check the Kiosks dashboard |
> | **Route or component** | `Kiosk storage · Maxpoint token (POST /api/login)` |
> | **Message in Portuguese** | Não conseguimos concluir a operação. Peça ajuda à equipe. |
> | **Previous code** | T022 |

> **T052 · This payment method isn't available right now. Choose another one or ask staff for help.**
>
> Customer · previously T025
>
> | | |
> | - | - |
> | **What it means** | The pinpad configuration could not be saved on the device |
> | **What to do** | Go to the payment method configuration and save the data again |
> | **Route or component** | `Kiosk storage · pinpad configuration` |
> | **Message in Portuguese** | Esta forma de pagamento não está disponível agora. Escolha outra ou peça ajuda à equipe. |
> | **Previous code** | T025 |

> **T053 · We couldn't complete the operation. Ask staff for help.**
>
> Customer · previously T032
>
> | | |
> | - | - |
> | **What it means** | The store selected during linking could not be saved on the device |
> | **What to do** | Go to the configuration panel and check whether the linked store is shown. |
> | **Route or component** | `Kiosk storage · linked store` |
> | **Message in Portuguese** | Não conseguimos concluir a operação. Peça ajuda à equipe. |
> | **Previous code** | T032 |

> **T054 · The administrator password was not found**
>
> Staff · previously T040
>
> | | |
> | - | - |
> | **What it means** | The administrator password passed as a parameter was lost during navigation |
> | **What to do** | Go back to the Configuration panel and try unlinking the kiosk |
> | **Route or component** | `Configuration panel · administrator password` |
> | **Previous code** | T040 |

> **T055 · We couldn't complete the operation. Ask staff for help.**
>
> Customer · previously T075
>
> | | |
> | - | - |
> | **What it means** | The selected store is not in Zustand: the cart cannot be modified |
> | **What to do** | Fully close the app and try again |
> | **Route or component** | `Kiosk state · selected store` |
> | **Message in Portuguese** | Não conseguimos concluir a operação. Peça ajuda à equipe. |
> | **Previous code** | T075 |

> **T056 · Write/read permissions denied**
>
> Staff · previously T095
>
> | | |
> | - | - |
> | **What it means** | The app does not have permission to create the Transbank files |
> | **What to do** | Check the app permissions. Clear the cache and storage and try again. |
> | **Route or component** | `Transbank native module · file permissions` |
> | **Previous code** | T095 |

> **T057 · Error creating folder, SDKChile**
>
> Staff · previously T096
>
> | | |
> | - | - |
> | **What it means** | The SDKChile folder cannot be created from the native module |
> | **What to do** | Check the app permissions. Clear the cache and storage and try again. |
> | **Route or component** | `Transbank native module · SDKChile folder` |
> | **Previous code** | T096 |

> **T058 · Error creating file, spdh40.properties**
>
> Staff · previously T097
>
> | | |
> | - | - |
> | **What it means** | spdh40.properties cannot be created from the native module |
> | **What to do** | Check the app permissions. Clear the cache and storage and try again. |
> | **Route or component** | `Transbank native module · spdh40.properties` |
> | **Previous code** | T097 |

> **T059 · Error saving the CliSitef configuration**
>
> Staff
>
> | | |
> | - | - |
> | **What it means** | — |
> | **What to do** | — |
> | **Route or component** | `POST /api/configurations` |

> **T060 · Select at least one provider**
>
> Staff
>
> | | |
> | - | - |
> | **What it means** | — |
> | **What to do** | — |
> | **Route or component** | `Wallet configuration (form)` |

> **T061 · The store information could not be updated**
>
> Staff
>
> | | |
> | - | - |
> | **What it means** | — |
> | **What to do** | — |
> | **Route or component** | `Update parameters · store lookup` |

### Connection

These codes describe the connection and always go in the reference, next to the service error. They are never shown on their own.

> **T100 · The response took longer than the timeout.**
>
> Goes in the reference · previously T130
>
> | | |
> | - | - |
> | **What it means** | The response took longer than the timeout. |
> | **What to do** | Check the kiosk network and the service indicated in Ref. |
> | **Route or component** | `Route of the failed service (goes in the reference)` |
> | **Previous code** | T130 |

> **T101 · The kiosk has no internet.**
>
> Goes in the reference · previously T131
>
> | | |
> | - | - |
> | **What it means** | The kiosk has no internet. |
> | **What to do** | Check the kiosk's Wi-Fi or cable. |
> | **Route or component** | `Route of the failed service (goes in the reference)` |
> | **Previous code** | T131 |

> **T102 · The service responded 5xx.**
>
> Goes in the reference · previously T132
>
> | | |
> | - | - |
> | **What it means** | The service responded 5xx. |
> | **What to do** | Check the service indicated in Ref. |
> | **Route or component** | `Route of the failed service (goes in the reference)` |
> | **Previous code** | T132 |

> **T103 · The request was canceled before it finished.**
>
> Goes in the reference · previously T134
>
> | | |
> | - | - |
> | **What it means** | The request was canceled before it finished. |
> | **What to do** | None, unless it happens again. |
> | **Route or component** | `Route of the failed service (goes in the reference)` |
> | **Previous code** | T134 |

> **T104 · Unclassified request error.**
>
> Goes in the reference · previously T135
>
> | | |
> | - | - |
> | **What it means** | Unclassified request error. |
> | **What to do** | Check the details and the logs. |
> | **Route or component** | `Route of the failed service (goes in the reference)` |
> | **Previous code** | T135 |

> **T105 · The service responded without the expected data.**
>
> Goes in the reference · previously T136
>
> | | |
> | - | - |
> | **What it means** | The service responded without the expected data. |
> | **What to do** | Check the response of the service indicated in Ref. |
> | **Route or component** | `Route of the failed service (goes in the reference)` |
> | **Previous code** | T136 |

> **T106 · The connection to the server could not be opened.**
>
> Goes in the reference · previously T138
>
> | | |
> | - | - |
> | **What it means** | The connection to the server could not be opened. |
> | **What to do** | Check the kiosk network. |
> | **Route or component** | `Route of the failed service (goes in the reference)` |
> | **Previous code** | T138 |

> **T107 · The service responded 401: the session or the key is not valid.**
>
> Goes in the reference · previously T140
>
> | | |
> | - | - |
> | **What it means** | The service responded 401: the session or the key is not valid. |
> | **What to do** | Check the kiosk credentials. |
> | **Route or component** | `Route of the failed service (goes in the reference)` |
> | **Previous code** | T140 |

> **T108 · The service responded 403.**
>
> Goes in the reference · previously T141
>
> | | |
> | - | - |
> | **What it means** | The service responded 403. |
> | **What to do** | Check the permissions of the kiosk key. |
> | **Route or component** | `Route of the failed service (goes in the reference)` |
> | **Previous code** | T141 |

> **T109 · The service responded 404.**
>
> Goes in the reference · previously T142
>
> | | |
> | - | - |
> | **What it means** | The service responded 404. |
> | **What to do** | Check that the resource exists (product, store, order). |
> | **Route or component** | `Route of the failed service (goes in the reference)` |
> | **Previous code** | T142 |

> **T110 · The service responded 4xx.**
>
> Goes in the reference · previously T143
>
> | | |
> | - | - |
> | **What it means** | The service responded 4xx. |
> | **What to do** | Read the details: they usually include the reason for the decline. |
> | **Route or component** | `Route of the failed service (goes in the reference)` |
> | **Previous code** | T143 |

### Menu and products

> **T150 · We couldn't load the menu. Please try again in a few minutes.**
>
> Customer · previously T069
>
> | | |
> | - | - |
> | **What it means** | Error in the queried service; check the additional message |
> | **What to do** | Press the button to retry; if it continues, ask Trade to review the endpoint |
> | **Route or component** | `GET /api/v3/productsBy` |
> | **Message in Portuguese** | Não conseguimos carregar o menu. Tente novamente em alguns minutos. |
> | **Previous code** | T069 |

> **T151 · We couldn't load the menu. Please try again in a few minutes.**
>
> Customer · previously T069
>
> | | |
> | - | - |
> | **What it means** | Fire's menu service returned an error or did not respond. The details include the transport code and the status. |
> | **What to do** | Tap Retry. If it continues, check the status of Fire's product service. |
> | **Route or component** | `GET /api/v4/productsBy` |
> | **Message in Portuguese** | Não conseguimos carregar o menu. Tente novamente em alguns minutos. |
> | **Previous code** | T069 |

> **T152 · We couldn't load this product. Please try again in a few minutes.**
>
> Customer · previously T070
>
> | | |
> | - | - |
> | **What it means** | Error in the queried service; check the additional message |
> | **What to do** | Press the button to retry; if it continues, ask Trade to review the endpoint |
> | **Route or component** | `GET /v1/products/externalId/<id>` |
> | **Message in Portuguese** | Não conseguimos carregar este produto. Tente novamente em alguns minutos. |
> | **Previous code** | T070 |

> **T153 · We couldn't load this product. Please try again in a few minutes.**
>
> Customer · previously T070
>
> | | |
> | - | - |
> | **What it means** | The product detail service failed or did not respond. The details include the transport code and the status. |
> | **What to do** | Tap Retry. If it continues, check Fire's product service. |
> | **Route or component** | `GET /api/v4/products/externalId/<id>` |
> | **Message in Portuguese** | Não conseguimos carregar este produto. Tente novamente em alguns minutos. |
> | **Previous code** | T070 |

> **T154 · This product isn't available. Choose another one.**
>
> Customer · previously T070
>
> | | |
> | - | - |
> | **What it means** | The product does not exist or is not active in the store catalog. |
> | **What to do** | Choose another product. Check the store catalog in the backoffice. |
> | **Route or component** | `GET /api/v4/products/externalId/<id>` |
> | **Message in Portuguese** | Este produto não está disponível. Escolha outro. |
> | **Previous code** | T070 |

> **T155 · Do not show: if the suggestions fail, the section is hidden.**
>
> Customer · previously T071
>
> | | |
> | - | - |
> | **What it means** | — |
> | **What to do** | — |
> | **Route or component** | `GET /api/recommendations/kioscos/cart` |
> | **Message in Portuguese** | No mostrar: si fallan las sugerencias, se oculta la sección. |
> | **Previous code** | T071 |

### Cart, coupons and loyalty

> **T200 · This coupon isn't valid for this order.**
>
> Customer · previously T065
>
> | | |
> | - | - |
> | **What it means** | The coupon entered is not valid |
> | **What to do** | Check whether the coupon is available or was entered correctly |
> | **Route or component** | `GET /api/couponByPromotion/validate` |
> | **Message in Portuguese** | Este cupom não é válido para este pedido. |
> | **Previous code** | T065 |

> **T201 · This benefit can't be used on this order.**
>
> Customer · previously T066
>
> | | |
> | - | - |
> | **What it means** | The product or benefit arrived undefined |
> | **What to do** | Check the coupon entered |
> | **Route or component** | `GET /api/couponByPromotion/validate` |
> | **Message in Portuguese** | Este benefício não pode ser usado neste pedido. |
> | **Previous code** | T066 |

> **T202 · We couldn't validate the coupon. Please try again in a few minutes.**
>
> Customer · previously T067
>
> | | |
> | - | - |
> | **What it means** | Intermittent endpoint, or the server is not responding or is down |
> | **What to do** | Check the endpoints that return errors |
> | **Route or component** | `GET /api/couponByPromotion/validate · POST /api/authentication/login · POST /api/coupon/redeem` |
> | **Message in Portuguese** | Não conseguimos validar o cupom. Tente novamente em alguns minutos. |
> | **Previous code** | T067 |

> **T203 · We couldn't read the code. Please try again.**
>
> Customer · previously T079
>
> | | |
> | - | - |
> | **What it means** | An error occurred while decoding the coupon |
> | **What to do** | Check the error; if it persists, it may be the scanner or the scanned information |
> | **Route or component** | `Coupon QR scan` |
> | **Message in Portuguese** | Não conseguimos ler o código. Tente novamente. |
> | **Previous code** | T079 |

> **T204 · We couldn't read the code. Please try again.**
>
> Customer · previously T080
>
> | | |
> | - | - |
> | **What it means** | An error occurred while splitting the coupon payload |
> | **What to do** | Check the error shown |
> | **Route or component** | `Coupon QR scan` |
> | **Message in Portuguese** | Não conseguimos ler o código. Tente novamente. |
> | **Previous code** | T080 |

> **T205 · Time ran out. Please try again.**
>
> Customer · previously T101
>
> | | |
> | - | - |
> | **What it means** | The scanner is taking a long time to read the QR code |
> | **What to do** | Check that the scanner is working |
> | **Route or component** | `QR scanner` |
> | **Message in Portuguese** | O tempo de espera acabou. Tente novamente. |
> | **Previous code** | T101 |

> **T206 · We couldn't validate your loyalty registration. You can continue without it.**
>
> Customer · previously T108
>
> | | |
> | - | - |
> | **What it means** | Customer verification in Masivo failed. |
> | **What to do** | The customer can continue without the loyalty program. If it happens again, check Masivo. |
> | **Route or component** | `POST /api/masivo/auth/totp/verify` |
> | **Message in Portuguese** | Não conseguimos validar seu cadastro de fidelidade. Você pode continuar sem ele. |
> | **Previous code** | T108 |

> **T207 · The order total is less than the minimum amount of \$**
>
> Customer
>
> | | |
> | - | - |
> | **What it means** | — |
> | **What to do** | — |
> | **Route or component** | `Cart validation` |

> **T208 · The order total is greater than the maximum amount of \$**
>
> Customer
>
> | | |
> | - | - |
> | **What it means** | — |
> | **What to do** | — |
> | **Route or component** | `Cart validation` |

> **T209 · An error occurred while scanning the coupon, please try again**
>
> Customer
>
> | | |
> | - | - |
> | **What it means** | — |
> | **What to do** | — |
> | **Route or component** | `Coupon scanner` |

> **T210 · You can try again or proceed to pay**
>
> Customer
>
> | | |
> | - | - |
> | **What it means** | — |
> | **What to do** | — |
> | **Route or component** | `GET /api/tiposdocumento` |

### Payments

> **T250 · The payment was declined. Try another card or another payment method.**
>
> Customer · previously P039
>
> | | |
> | - | - |
> | **What it means** | Error sending the frames to the Colombia pinpad, during payment or cancellation |
> | **What to do** | Check that the pinpad and the kiosk are properly connected |
> | **Route or component** | `Pinpad or CliSiTef response (decline)` |
> | **Message in Portuguese** | O pagamento foi recusado. Tente com outro cartão ou outra forma de pagamento. |
> | **Previous code** | P039 |

> **T251 · The card reader isn't responding. Choose another payment method or ask staff for help.**
>
> Customer · previously T045
>
> | | |
> | - | - |
> | **What it means** | The pinpad response does not exist in memory; it only appears if card payment was chosen |
> | **What to do** | Retry the order and check whether the same thing happens |
> | **Route or component** | `Kiosk memory · pinpad response` |
> | **Message in Portuguese** | A maquininha não está respondendo. Escolha outra forma de pagamento ou peça ajuda à equipe. |
> | **Previous code** | T045 |

> **T252 · The card reader didn't respond and we couldn't create your order. Please go to the counter.**
>
> Customer · previously T046
>
> | | |
> | - | - |
> | **What it means** | The payment was made on the pinpad but its response is not in memory; the flow is interrupted to avoid creating an incomplete transaction |
> | **What to do** | Retry the order and check whether the same thing happens |
> | **Route or component** | `Kiosk memory · pinpad response` |
> | **Message in Portuguese** | A maquininha não respondeu e não conseguimos criar seu pedido. Vá até o balcão. |
> | **Previous code** | T046 |

> **T253 · We couldn't complete the payment. Keep the printed receipt and, if you see the charge on your account, please go to the counter.**
>
> Customer · previously P048
>
> | | |
> | - | - |
> | **What it means** | An automatic reversal was generated and this message is shown to the user |
> | **What to do** | — |
> | **Route or component** | `Datafast SDK · automatic reversal` |
> | **Previous code** | P048 |

> **T254 · We couldn't process the payment. Please try again or choose another payment method.**
>
> Customer · previously T051
>
> | | |
> | - | - |
> | **What it means** | The transaction accepted by PagoMóvil could not be saved in memory |
> | **What to do** | Check the Kiosks dashboard |
> | **Route or component** | `POST /sitefAuth/getBusqueda (saved response)` |
> | **Message in Portuguese** | Não conseguimos processar o pagamento. Tente novamente ou escolha outra forma de pagamento. |
> | **Previous code** | T051 |

> **T255 · We couldn't process the payment. Please try again or choose another payment method.**
>
> Customer · previously T052
>
> | | |
> | - | - |
> | **What it means** | The PagoMóvil transaction was saved, but without transaction\_list |
> | **What to do** | Check the Kiosks dashboard |
> | **Route or component** | `POST /sitefAuth/getBusqueda · transaction_list` |
> | **Message in Portuguese** | Não conseguimos processar o pagamento. Tente novamente ou escolha outra forma de pagamento. |
> | **Previous code** | T052 |

> **T256 · This payment method isn't available for this order. Choose another one.**
>
> Customer · previously T053
>
> | | |
> | - | - |
> | **What it means** | The payment method is not cash, card or mobile payment: the order for Maxpoint cannot be built |
> | **What to do** | Retry the order and check whether the same thing happens |
> | **Route or component** | `Order assembly for POST /api/pedidos` |
> | **Previous code** | T053 |

> **T257 · This payment method isn't available for this order. Choose another one.**
>
> Customer · previously T054
>
> | | |
> | - | - |
> | **What it means** | The payment method is not cash, card or mobile payment: payment cannot be made |
> | **What to do** | Retry the order and check whether the same thing happens |
> | **Route or component** | `Payment method selection` |
> | **Message in Portuguese** | Esta forma de pagamento não está disponível para este pedido. Escolha outra. |
> | **Previous code** | T054 |

> **T258 · Choose a payment method to continue.**
>
> Customer · previously T061
>
> | | |
> | - | - |
> | **What it means** | The chosen method was not saved in memory |
> | **What to do** | Retry the order and check whether the same thing happens |
> | **Route or component** | `Order assembly` |
> | **Message in Portuguese** | Escolha uma forma de pagamento para continuar. |
> | **Previous code** | T061 |

> **T259 · This payment method isn't available for this order. Choose another one.**
>
> Customer · previously T064
>
> | | |
> | - | - |
> | **What it means** | The selected payment method was not saved |
> | **What to do** | — |
> | **Route or component** | `Payment method selection` |
> | **Message in Portuguese** | Esta forma de pagamento não está disponível para este pedido. Escolha outra. |
> | **Previous code** | T064 |

> **T260 · We couldn't process the payment. Please try again or choose another payment method.**
>
> Customer · previously WL103
>
> | | |
> | - | - |
> | **What it means** | Error processing the wallet payment. |
> | **What to do** | Check the details and notify TRD. |
> | **Route or component** | `Wallet payment URL (configured on the kiosk)` |
> | **Message in Portuguese** | Não conseguimos processar o pagamento. Tente novamente ou escolha outra forma de pagamento. |
> | **Previous code** | WL103 |

> **T261 · We couldn't refund the payment. Please go to the counter.**
>
> Customer · previously WL104
>
> | | |
> | - | - |
> | **What it means** | Error reversing the wallet payment. |
> | **What to do** | Reconcile the payment and notify TRD. |
> | **Route or component** | `Wallet reversal URL (configured on the kiosk)` |
> | **Previous code** | WL104 |

> **T262 · This payment method isn't available right now. Choose another one or ask staff for help.**
>
> Customer · previously PA110
>
> | | |
> | - | - |
> | **What it means** | Service error |
> | **What to do** | See the error description and check the credentials |
> | **Route or component** | `POST /api/v1/auth/clients/token` |
> | **Message in Portuguese** | Esta forma de pagamento não está disponível agora. Escolha outra ou peça ajuda à equipe. |
> | **Previous code** | PA110 |

> **T263 · We couldn't process the payment. Please try again or choose another payment method.**
>
> Customer · previously PA111
>
> | | |
> | - | - |
> | **What it means** | Service error |
> | **What to do** | See the error description and contact TRD |
> | **Route or component** | `POST /api/paybridge/v1/providers/<proveedor>/payments` |
> | **Message in Portuguese** | Não conseguimos processar o pagamento. Tente novamente ou escolha outra forma de pagamento. |
> | **Previous code** | PA111 |

> **T264 · We couldn't confirm the payment. Don't pay again: ask staff for help.**
>
> Customer · previously PA112
>
> | | |
> | - | - |
> | **What it means** | Service error |
> | **What to do** | See the error description and contact TRD |
> | **Route or component** | `GET /api/paybridge/v1/providers/<proveedor>/payments/<id>` |
> | **Previous code** | PA112 |

> **T265 · We couldn't complete the operation. Ask staff for help.**
>
> Customer · previously PA113
>
> | | |
> | - | - |
> | **What it means** | Service error |
> | **What to do** | See the error description and contact TRD |
> | **Route or component** | `POST /api/paybridge/v1/providers/<proveedor>/cancel/<id>` |
> | **Message in Portuguese** | Não conseguimos concluir a operação. Peça ajuda à equipe. |
> | **Previous code** | PA113 |

> **T266 · Error refunding the order**
>
> Staff · previously PA114
>
> | | |
> | - | - |
> | **What it means** | Service error |
> | **What to do** | See the error description and contact TRD |
> | **Route or component** | `POST /api/paybridge/v1/providers/<proveedor>/refund/<id>` |
> | **Previous code** | PA114 |

> **T267 · Credit payments require a chip card (contact EMV)**
>
> Customer
>
> | | |
> | - | - |
> | **What it means** | — |
> | **What to do** | — |
> | **Route or component** | `CliSiTef · card type validation before charging` |

> **T268 · Chip credit payments require a minimum amount of R\$((amount))**
>
> Customer
>
> | | |
> | - | - |
> | **What it means** | — |
> | **What to do** | — |
> | **Route or component** | `CliSiTef · amount validation before charging` |

> **T269 · Chip debit payments require a minimum amount of R\$((amount))**
>
> Customer
>
> | | |
> | - | - |
> | **What it means** | — |
> | **What to do** | — |
> | **Route or component** | `CliSiTef · amount validation before charging` |

> **T270 · There was an error processing your order.**
>
> Customer
>
> | | |
> | - | - |
> | **What it means** | — |
> | **What to do** | — |
> | **Route or component** | `Pinpad printed receipt` |

> **T271 · An automatic reversal has been performed.**
>
> Customer
>
> | | |
> | - | - |
> | **What it means** | — |
> | **What to do** | — |
> | **Route or component** | `Reversal receipt` |

> **T272 · Please go to the cashier.**
>
> Customer
>
> | | |
> | - | - |
> | **What it means** | — |
> | **What to do** | — |
> | **Route or component** | `Pinpad printed receipt` |

> **T273 · Your payment was not successful**
>
> Customer
>
> | | |
> | - | - |
> | **What it means** | — |
> | **What to do** | — |
> | **Route or component** | `Pinpad printed receipt` |

> **T274 · Automatic reversal**
>
> Customer
>
> | | |
> | - | - |
> | **What it means** | — |
> | **What to do** | — |
> | **Route or component** | `Automatic pinpad reversal (Ecuador)` |

> **T275 · The pinpad or your issuing bank couldn't reverse your payment. Please contact store support or your issuing bank.**
>
> Customer
>
> | | |
> | - | - |
> | **What it means** | — |
> | **What to do** | — |
> | **Route or component** | `Automatic pinpad reversal (Ecuador)` |

> **T276 · A reversal has been performed**
>
> Customer
>
> | | |
> | - | - |
> | **What it means** | — |
> | **What to do** | — |
> | **Route or component** | `Reversal receipt (Argentina)` |

> **T277 · The reversal could not be performed**
>
> Customer
>
> | | |
> | - | - |
> | **What it means** | — |
> | **What to do** | — |
> | **Route or component** | `Pinpad reversal (incomplete order)` |

> **T278 · We couldn't process your payment**
>
> Customer
>
> | | |
> | - | - |
> | **What it means** | — |
> | **What to do** | — |
> | **Route or component** | `Order payment` |

> **T279 · Error creating the order**
>
> Customer
>
> | | |
> | - | - |
> | **What it means** | — |
> | **What to do** | — |
> | **Route or component** | `POST /api/paybridge/v1/providers/<proveedor>/payments` |

> **T280 · Error creating the payment**
>
> Customer
>
> | | |
> | - | - |
> | **What it means** | — |
> | **What to do** | — |
> | **Route or component** | `POST /api/paybridge/v1/providers/<proveedor>/payments` |

> **T281 · The transaction id was not found**
>
> Customer
>
> | | |
> | - | - |
> | **What it means** | — |
> | **What to do** | — |
> | **Route or component** | `POST /api/paybridge/v1/providers/<provider>/payments (no transaction id)` |

> **T282 · An error occurred. Your payment has been reversed.**
>
> Customer
>
> | | |
> | - | - |
> | **What it means** | — |
> | **What to do** | — |
> | **Route or component** | `Medianet SDK · reversal` |

> **T283 · Your payment has been reversed.**
>
> Customer
>
> | | |
> | - | - |
> | **What it means** | — |
> | **What to do** | — |
> | **Route or component** | `Medianet SDK · reversal` |

> **T284 · Invalid wallet**
>
> Customer
>
> | | |
> | - | - |
> | **What it means** | — |
> | **What to do** | — |
> | **Route or component** | `Wallet (Chile) · QR scan` |

### Order

> **T300 · We couldn't complete the operation. Ask staff for help.**
>
> Customer · previously T068
>
> | | |
> | - | - |
> | **What it means** | One or more parameters have no value |
> | **What to do** | Retry the order and check whether the same thing happens |
> | **Route or component** | `Various (internal kiosk parameters)` |
> | **Message in Portuguese** | Não conseguimos concluir a operação. Peça ajuda à equipe. |
> | **Previous code** | T068 |

> **T301 · We couldn't register your order. Ask staff for help before paying again.**
>
> Customer · previously T072
>
> | | |
> | - | - |
> | **What it means** | — |
> | **What to do** | — |
> | **Route or component** | `POST /api/v4/sales/orders` |
> | **Message in Portuguese** | Não conseguimos registrar seu pedido. Peça ajuda à equipe antes de pagar de novo. |
> | **Previous code** | T072 |

> **T302 · We couldn't register your order because the total doesn't match. Ask staff for help.**
>
> Customer · previously T078
>
> | | |
> | - | - |
> | **What it means** | The order lines do not add up to the amount charged: the kiosk does not send it. |
> | **What to do** | Check the combo prices in the menu. The charge is reversed. |
> | **Route or component** | `Validation before POST /api/v4/sales/orders` |
> | **Message in Portuguese** | Não conseguimos registrar seu pedido porque o total não confere. Peça ajuda à equipe. |
> | **Previous code** | T078 |

> **T303 · We couldn't register your order because the total doesn't match. Ask staff for help.**
>
> Customer · previously T081
>
> | | |
> | - | - |
> | **What it means** | The payment does not match the invoice total: the kiosk does not send it. |
> | **What to do** | Check the prices in the menu. The charge is reversed. |
> | **Route or component** | `Validation before POST /api/v4/sales/orders` |
> | **Message in Portuguese** | Não conseguimos registrar seu pedido porque o total não confere. Peça ajuda à equipe. |
> | **Previous code** | T081 |

> **T304 · We couldn't register your order. Ask staff for help.**
>
> Customer · previously T082
>
> | | |
> | - | - |
> | **What it means** | Error sending the v3 order as a log |
> | **What to do** | Check the endpoint response and ask Trade to review it |
> | **Route or component** | `POST /api/logs/order-services/v3` |
> | **Previous code** | T082 |

> **T305 · We couldn't complete the operation. Ask staff for help.**
>
> Customer · previously T090
>
> | | |
> | - | - |
> | **What it means** | Error generating the order in zustand |
> | **What to do** | Retry the order; if it persists, ask TRD to review the error |
> | **Route or component** | `Order assembly` |
> | **Message in Portuguese** | Não conseguimos concluir a operação. Peça ajuda à equipe. |
> | **Previous code** | T090 |

> **T306 · An error occurred, please try again**
>
> Customer
>
> | | |
> | - | - |
> | **What it means** | — |
> | **What to do** | — |
> | **Route or component** | `Maxpoint or kiosk services` |

> **T307 · We couldn't process your order**
>
> Customer
>
> | | |
> | - | - |
> | **What it means** | — |
> | **What to do** | — |
> | **Route or component** | `POST /api/pedidos` |

> **T308 · The order was not found**
>
> Customer
>
> | | |
> | - | - |
> | **What it means** | — |
> | **What to do** | — |
> | **Route or component** | `POST /api/pedidos (response)` |

### Cancellations

> **T350 · Transaction not found**
>
> Staff · previously T043
>
> | | |
> | - | - |
> | **What it means** | The selected transaction does not exist in the list requested from maxpoint |
> | **What to do** | Close and reopen the app to request the list of transactions again |
> | **Route or component** | `GET /api/pedidos/listaranulacion` |
> | **Previous code** | T043 |

> **T351 · The v4 orders could not be retrieved.**
>
> Staff · previously T076
>
> | | |
> | - | - |
> | **What it means** | The orders to cancel could not be listed. |
> | **What to do** | Retry. Check Fire's sales service. |
> | **Route or component** | `POST /api/v4/sales/orders/search` |
> | **Previous code** | T076 |

> **T352 · The order could not be canceled in v4.**
>
> Staff · previously T077
>
> | | |
> | - | - |
> | **What it means** | Fire did not cancel the order. For example, the NFC-e deadline expired. |
> | **What to do** | Read the details. If the deadline expired, the cancellation goes through the fiscal department. |
> | **Route or component** | `POST /api/v4/sales/orders/<id>/refund` |
> | **Previous code** | T077 |

> **T353 · The transaction to cancel was not found**
>
> Staff
>
> | | |
> | - | - |
> | **What it means** | — |
> | **What to do** | — |
> | **Route or component** | `Redeban · cancellation` |

> **T354 · We couldn't process your payment cancellation**
>
> Staff
>
> | | |
> | - | - |
> | **What it means** | — |
> | **What to do** | — |
> | **Route or component** | `Cancellation with Lane 3000, ICT220 or CliSiTef` |

### Logs only

They are not shown on screen. Use them to search the kiosk logs.

> **T900 · The endpoint is out of service**
>
> Logs only · previously T017
>
> | | |
> | - | - |
> | **What it means** | The endpoint is out of service |
> | **What to do** | Check the status of the endpoint or microservice |
> | **Route or component** | `/api/logs` |
> | **Previous code** | T017 |

> **T901 · The endpoint is out of service**
>
> Logs only · previously T018
>
> | | |
> | - | - |
> | **What it means** | The endpoint is out of service |
> | **What to do** | Check the status of the endpoint or microservice |
> | **Route or component** | `api/devices/register` |
> | **Previous code** | T018 |

> **T902 · Error in masivo**
>
> Logs only · previously T109
>
> | | |
> | - | - |
> | **What it means** | Error in masivo |
> | **What to do** | See the error description and contact TRD |
> | **Route or component** | `/api/masivo/behavior/events (fulfill, reverse)` |
> | **Previous code** | T109 |

> **T903 · Image URL with errors**
>
> Logs only · previously T112
>
> | | |
> | - | - |
> | **What it means** | Image URL with errors |
> | **What to do** | Check the logs and open the image url |
> | **Route or component** | `Image` |
> | **Previous code** | T112 |

> **T904 · The image did not load within the timeout**
>
> Logs only · previously T113
>
> | | |
> | - | - |
> | **What it means** | The image did not load within the timeout |
> | **What to do** | Check the logs and open the image url |
> | **Route or component** | `Image` |
> | **Previous code** | T113 |

## KFC errors

> **K001 · The maxpoint endpoints have the same structure when returning errors. The front end extracts the msg property from the error and shows it along with the url where it occurred.**
>
> Logs only · previously K021
>
> | | |
> | - | - |
> | **What it means** | The maxpoint endpoints have the same structure when returning errors. The front end extracts the msg property from the error and shows it along with the url where it occurred. |
> | **What to do** | Ask KFC to review the endpoint(s) causing the problem. Check the Kiosks dashboard |
> | **Route or component** | `Maxpoint · the endpoint shown in the message` |
> | **Previous code** | K021 |

> **K002 · This payment method isn't available right now. Choose another one or ask staff for help.**
>
> Customer · previously K023
>
> | | |
> | - | - |
> | **What it means** | Although the request to the endpoint succeeded, there is no data in the response |
> | **What to do** | Ask KFC to review the endpoint causing the problem. Check the Kiosks dashboard |
> | **Route or component** | `GET /api/configuraciones?Pais=<país>` |
> | **Message in Portuguese** | Esta forma de pagamento não está disponível agora. Escolha outra ou peça ajuda à equipe. |
> | **Previous code** | K023 |

> **K003 · The card reader isn't responding. Choose another payment method or ask staff for help.**
>
> Customer · previously K024
>
> | | |
> | - | - |
> | **What it means** | Check that the pinpad is properly connected to the kiosk |
> | **What to do** | Check the connection between the pinpad and the kiosk |
> | **Route or component** | `Colombia pinpad · USB connection` |
> | **Message in Portuguese** | A maquininha não está respondendo. Escolha outra forma de pagamento ou peça ajuda à equipe. |
> | **Previous code** | K024 |

> **K004 · We couldn't complete the operation. Ask staff for help.**
>
> Customer · previously K028
>
> | | |
> | - | - |
> | **What it means** | Intermittent endpoint, or the server is not responding or is down |
> | **What to do** | Check that the service is available. Check the message shown on the kiosk |
> | **Route or component** | `GET /api/datos_facturacion` |
> | **Message in Portuguese** | Não conseguimos concluir a operação. Peça ajuda à equipe. |
> | **Previous code** | K028 |

> **K005 · The autorizaciones\_switch property was not found in the selected transaction**
>
> Staff · previously K041
>
> | | |
> | - | - |
> | **What it means** | The /api/pedidos/listaranulacion transaction does not include autorizaciones\_switch |
> | **What to do** | Check the /api/pedidos/listaranulacion response |
> | **Route or component** | `GET /api/pedidos/listaranulacion` |
> | **Previous code** | K041 |

> **K006 · Axios error on a maxpoint endpoint, or api/pedidos responded without data**
>
> Logs only · previously K042
>
> | | |
> | - | - |
> | **What it means** | Axios error on a maxpoint endpoint, or api/pedidos responded without data |
> | **What to do** | Ask KFC to review the endpoints. Check the Kiosks dashboard |
> | **Route or component** | `Maxpoint · the endpoint shown in the message` |
> | **Previous code** | K042 |

> **K007 · Your payment wasn't processed. Please go to the counter or choose another payment method.**
>
> Customer · previously K057
>
> | | |
> | - | - |
> | **What it means** | Payment on the pinpad was attempted 3 or more times: the order is canceled and the flow stops |
> | **What to do** | Ask KFC to check the pinpad. Request assistance from Datafast |
> | **Route or component** | `POST /api/pedidos` |
> | **Previous code** | K057 |

> **K008 · We couldn't load the document types. Please try again.**
>
> Customer · previously K060
>
> | | |
> | - | - |
> | **What it means** | The maxpoint endpoint responds 200 with an empty array |
> | **What to do** | Ask KFC to review the endpoint |
> | **Route or component** | `GET /api/tiposdocumento?Pais=<país>` |
> | **Message in Portuguese** | Não conseguimos carregar os tipos de documento. Tente novamente. |
> | **Previous code** | K060 |

> **K009 · This payment method isn't available right now. Choose another one or ask staff for help.**
>
> Customer · previously K063
>
> | | |
> | - | - |
> | **What it means** | The request succeeded but there is no data in the response |
> | **What to do** | Ask KFC to review the endpoint. Check the Kiosks dashboard |
> | **Route or component** | `GET /api/sitef` |
> | **Message in Portuguese** | Esta forma de pagamento não está disponível agora. Escolha outra ou peça ajuda à equipe. |
> | **Previous code** | K063 |

> **K010 · We couldn't finish your order. Please go to the counter with your receipt.**
>
> Customer · previously K076
>
> | | |
> | - | - |
> | **What it means** | The api/pedidos response does not include cfacID or cfac\_id |
> | **What to do** | Ask KFC to review the endpoint response |
> | **Route or component** | `POST /api/pedidos (response)` |
> | **Message in Portuguese** | Não conseguimos concluir seu pedido. Vá até o balcão com seu comprovante. |
> | **Previous code** | K076 |

> **K011 · We couldn't finish your order. Please go to the counter with your receipt.**
>
> Customer · previously K077
>
> | | |
> | - | - |
> | **What it means** | The api/pedidos response does not include the invoice object |
> | **What to do** | Ask KFC to review the endpoint response |
> | **Route or component** | `POST /api/pedidos (response)` |
> | **Message in Portuguese** | Não conseguimos concluir seu pedido. Vá até o balcão com seu comprovante. |
> | **Previous code** | K077 |

> **K012 · We couldn't finish your order. Please go to the counter with your receipt.**
>
> Customer · previously K078
>
> | | |
> | - | - |
> | **What it means** | The api/pedidos response does not include the voucher object |
> | **What to do** | Ask KFC to review the endpoint response |
> | **Route or component** | `POST /api/pedidos (response)` |
> | **Message in Portuguese** | Não conseguimos concluir seu pedido. Vá até o balcão com seu comprovante. |
> | **Previous code** | K078 |

> **K013 · The front end extracts message from the endpoint error and shows it with the url**
>
> Logs only · previously K091
>
> | | |
> | - | - |
> | **What it means** | The front end extracts message from the endpoint error and shows it with the url |
> | **What to do** | Ask KFC to review the endpoints. Check the Kiosks dashboard |
> | **Route or component** | `MercadoPago · /api/mercadopago/activarpago, estadopago, cancelarpago, devolverpago` |
> | **Previous code** | K091 |

> **K014 · Time ran out. Please try again.**
>
> Customer · previously K092
>
> | | |
> | - | - |
> | **What it means** | Maxpoint takes longer than the timeout configured for Mercado Pago |
> | **What to do** | Ask KFC to review the endpoints |
> | **Route or component** | `MercadoPago · /api/mercadopago/activarpago, estadopago` |
> | **Message in Portuguese** | O tempo de espera acabou. Tente novamente. |
> | **Previous code** | K092 |

## CliSiTef errors

> [!NOTE]
>
> The return code (`rc`) comes from the CliSiTef library. Negative: -2 cancelled by the kiosk, -5 no communication with SiTef, -6 cancelled on the pinpad, -12 a previous process was left unfinished, -21 timed out, -40 denied by the SiTef server, -43 pinpad failure. Positive on configure: 3 = invalid terminal number. Positive on the transaction: authorizer code (51 not authorized, 55 password, 62 contact the issuer, 90 charge expired).

> **B001 · This payment method isn't available right now. Choose another one or ask staff for help.**
>
> Customer
>
> | | |
> | - | - |
> | **What it means** | The module was not initialized or there is no saved configuration |
> | **What to do** | Check that the kiosk has a CliSiTef configuration in the setup panel |
> | **Route or component** | `CliSiTef · configure (ConfiguraIntSiTefInterativo)` |
> | **Message in Portuguese** | Esta forma de pagamento não está disponível agora. Escolha outra ou peça ajuda à equipe. |

> **B003 · We couldn't process the payment. Please try again or choose another payment method.**
>
> Customer
>
> | | |
> | - | - |
> | **What it means** | General error during the transaction (authorizer decline, hardware error) negative rc in the transaction: -1 module not configured · -2 canceled by the operator · -3 invalid parameter or mode · -4 out of memory · -5 no communication with SiTef · -6 canceled on the pinpad · -8 CliSiTef out of date · -9 and -12 a previous process was left unfinished · -10, -20 and -41 invalid data · -13 fiscal document not found · -15 canceled by the automation · -21 timed out · -24 wallet not enabled · -30 no access to the app folder · -40 denied by the SiTef server · -43 pinpad failure · -50 insecure transaction · -100 internal error. Positive rc on configure: 3 = invalid terminal number (Frei Caneca, Sep 23). Positive rc in the transaction: authorizer code (51 not authorized, 55 password, 62 contact the issuer, 90 charge expired). |
> | **What to do** | Check the logs, verify the connection with the SiTef server, try again |
> | **Route or component** | `CliSiTef · startTransaction / continueTransaction` |
> | **Message in Portuguese** | Não conseguimos processar o pagamento. Tente novamente ou escolha outra forma de pagamento. |

> **B004 · You canceled the payment. You can try again.**
>
> Customer
>
> | | |
> | - | - |
> | **What it means** | The customer canceled on the pinpad (rc -6). |
> | **What to do** | None: it is a normal cancellation. |
> | **Route or component** | `CliSiTef · continueTransaction (result)` |
> | **Message in Portuguese** | Você cancelou o pagamento. Pode tentar de novo. |

> **B006 · Payment incomplete. Don't pay again: please go to the counter with your receipt.**
>
> Customer
>
> | | |
> | - | - |
> | **What it means** | Communication with SiTef was lost during the payment and it is unknown whether it was approved. |
> | **What to do** | Do not charge again. Verify with the receipt or in SiTef and reconcile. |
> | **Route or component** | `CliSiTef · transaction result` |
> | **Message in Portuguese** | Pagamento inconcluso. Não pague de novo: vá até o balcão com seu comprovante. |

> **B010 · The payment system didn't respond and your order wasn't completed. Please try again.**
>
> Customer
>
> | | |
> | - | - |
> | **What it means** | The provider did not respond within the configured limit (90 s) and the kiosk cuts it off so it does not get stuck. |
> | **What to do** | Retry. Check the connection with the payment provider. |
> | **Route or component** | `CliSiTef · continueTransaction (90 s ceiling)` |
> | **Message in Portuguese** | O sistema de pagamentos não respondeu e seu pedido não foi concluído. Tente novamente. |

> **B011 · We couldn't complete the operation. Ask staff for help.**
>
> Customer
>
> | | |
> | - | - |
> | **What it means** | CliSiTef returned a code the kiosk does not expect. Code, source and stage go in the details. negative rc in the transaction: -1 module not configured · -2 canceled by the operator · -3 invalid parameter or mode · -4 out of memory · -5 no communication with SiTef · -6 canceled on the pinpad · -8 CliSiTef out of date · -9 and -12 a previous process was left unfinished · -10, -20 and -41 invalid data · -13 fiscal document not found · -15 canceled by the automation · -21 timed out · -24 wallet not enabled · -30 no access to the app folder · -40 denied by the SiTef server · -43 pinpad failure · -50 insecure transaction · -100 internal error. Positive rc on configure: 3 = invalid terminal number (Frei Caneca, Sep 23). Positive rc in the transaction: authorizer code (51 not authorized, 55 password, 62 contact the issuer, 90 charge expired). |
> | **What to do** | Send the code to TRD. |
> | **Route or component** | `CliSiTef · unexpected result` |
> | **Message in Portuguese** | Não conseguimos concluir a operação. Peça ajuda à equipe. |

> **B012 · The payment was declined. Try another card or another payment method.**
>
> Customer · previously B003
>
> | | |
> | - | - |
> | **What it means** | The SiTef server or the authorizer denied the transaction. The code goes in the details. negative rc in the transaction: -1 module not configured · -2 canceled by the operator · -3 invalid parameter or mode · -4 out of memory · -5 no communication with SiTef · -6 canceled on the pinpad · -8 CliSiTef out of date · -9 and -12 a previous process was left unfinished · -10, -20 and -41 invalid data · -13 fiscal document not found · -15 canceled by the automation · -21 timed out · -24 wallet not enabled · -30 no access to the app folder · -40 denied by the SiTef server · -43 pinpad failure · -50 insecure transaction · -100 internal error. Positive rc on configure: 3 = invalid terminal number (Frei Caneca, Sep 23). Positive rc in the transaction: authorizer code (51 not authorized, 55 password, 62 contact the issuer, 90 charge expired). |
> | **What to do** | Try another card. If it happens with every card, check with SiTef / Getnet. |
> | **Route or component** | `CliSiTef · continueTransaction (SiTef server response)` |
> | **Message in Portuguese** | O pagamento foi recusado. Tente com outro cartão ou outra forma de pagamento. |
> | **Previous code** | B003 |

> **B013 · The time to pay ran out. You can try again.**
>
> Customer · previously B004
>
> | | |
> | - | - |
> | **What it means** | No one tapped, inserted or swiped the card in time (rc -21). |
> | **What to do** | None, unless it happens often: check the pinpad. |
> | **Route or component** | `CliSiTef · continueTransaction (result)` |
> | **Message in Portuguese** | O tempo para pagar acabou. Você pode tentar de novo. |
> | **Previous code** | B004 |

> **B014 · The payment was canceled. You can try again.**
>
> Customer · previously B004
>
> | | |
> | - | - |
> | **What it means** | The kiosk canceled it: the customer left the screen or the inactivity timeout expired (rc -2 or -15). |
> | **What to do** | None, unless it happens again without the customer having left. |
> | **Route or component** | `CliSiTef · continueTransaction (result)` |
> | **Message in Portuguese** | O pagamento foi cancelado. Você pode tentar de novo. |
> | **Previous code** | B004 |

> **B015 · We couldn't connect to the payment system. Try again in a few minutes or choose another payment method.**
>
> Customer · previously B006
>
> | | |
> | - | - |
> | **What it means** | There is no communication with the SiTef server or the pinpad is not responding |
> | **What to do** | Check the network, the SiTef server IP and the pinpad USB connection |
> | **Route or component** | `CliSiTef · connection to the SiTef server (configured IP and loja)` |
> | **Message in Portuguese** | Não conseguimos conectar com o sistema de pagamentos. Tente em alguns minutos ou escolha outra forma de pagamento. |
> | **Previous code** | B006 |

> **B016 · The payment system didn't respond. Please try again or choose another payment method.**
>
> Customer · previously B010
>
> | | |
> | - | - |
> | **What it means** | The CliSiTef library did not respond in time. |
> | **What to do** | Retry. If it happens again, restart the kiosk. |
> | **Route or component** | `CliSiTef · native library call` |
> | **Message in Portuguese** | O sistema de pagamentos não respondeu. Tente novamente ou escolha outra forma de pagamento. |
> | **Previous code** | B010 |

## DeUna errors

> **D001 · This payment method isn't available right now. Choose another one or ask staff for help.**
>
> Customer · previously D088
>
> | | |
> | - | - |
> | **What it means** | Intermittent endpoint or server down |
> | **What to do** | If it persists, ask TRD and DeUna to review the endpoint |
> | **Route or component** | `GET /api/de-una-wallet/store/<storeId>/payment-methods` |
> | **Message in Portuguese** | Esta forma de pagamento não está disponível agora. Escolha outra ou peça ajuda à equipe. |
> | **Previous code** | D088 |

> **D002 · We couldn't process the payment. Please try again or choose another payment method.**
>
> Customer · previously D089
>
> | | |
> | - | - |
> | **What it means** | Intermittent endpoint or server down |
> | **What to do** | If it persists, ask TRD and DeUna to review the endpoint |
> | **Route or component** | `POST /api/de-una-wallet/order/pay` |
> | **Message in Portuguese** | Não conseguimos processar o pagamento. Tente novamente ou escolha outra forma de pagamento. |
> | **Previous code** | D089 |

> **D003 · This payment method isn't available right now. Choose another one or ask staff for help.**
>
> Customer · previously T090
>
> | | |
> | - | - |
> | **What it means** | There is no DeUna URL configured on the kiosk. |
> | **What to do** | Configure the DeUna URL. |
> | **Route or component** | `DeUna configuration · URL` |
> | **Message in Portuguese** | Esta forma de pagamento não está disponível agora. Escolha outra ou peça ajuda à equipe. |
> | **Previous code** | T090 |

> **D004 · We couldn't process the payment. Please try again or choose another payment method.**
>
> Customer · previously D100
>
> | | |
> | - | - |
> | **What it means** | The DeUna webview page responded with an error |
> | **What to do** | Ask DeUna to review the error |
> | **Route or component** | `DeUna webview` |
> | **Message in Portuguese** | Não conseguimos processar o pagamento. Tente novamente ou escolha outra forma de pagamento. |
> | **Previous code** | D100 |

> **D005 · We couldn't process the payment. Please try again or choose another payment method.**
>
> Customer · previously D115
>
> | | |
> | - | - |
> | **What it means** | The DeUna tokenization payload could not be built. |
> | **What to do** | Retry. If it continues, notify TRD. |
> | **Route or component** | `POST /api/de-una/tokenization/payload` |
> | **Message in Portuguese** | Não conseguimos processar o pagamento. Tente novamente ou escolha outra forma de pagamento. |
> | **Previous code** | D115 |

## Datafast errors

> **DF001 · There is no pinpad response**
>
> Staff · previously P019
>
> | | |
> | - | - |
> | **What it means** | The user was charged successfully, but there is no pinpad response, so the automatic reversal cannot be printed |
> | **What to do** | Check the message shown on the kiosk and pass that information on to Datafast |
> | **Route or component** | `Datafast SDK · reversal` |
> | **Previous code** | P019 |

> **DF002 · There is no transaction saved in memory**
>
> Staff · previously P026
>
> | | |
> | - | - |
> | **What it means** | The Sitef Venezuela pinpad response, or the last transaction of the Ecuador pinpad, does not exist in memory |
> | **What to do** | Retry the order and check whether the same thing happens |
> | **Route or component** | `Kiosk memory · last pinpad transaction` |
> | **Previous code** | P026 |

> **DF003 · Configuration error, pinpad code: ((code)) and response message: ((message))**
>
> Staff · previously P027
>
> | | |
> | - | - |
> | **What it means** | The pinpad configuration values are not correct and/or an error occurred while configuring the device |
> | **What to do** | Check the values in the pinpad configuration form. Check that the pinpad is connected to the kiosk |
> | **Route or component** | `Datafast SDK · configuration` |
> | **Previous code** | P027 |

> **DF004 · Read the pinpad message and the kiosk message to understand the cause.**
>
> Logs only · previously P035
>
> | | |
> | - | - |
> | **What it means** | Read the pinpad message and the kiosk message to understand the cause. |
> | **What to do** | Check that the pinpad and the kiosk are connected. Pass the message on to Datafast |
> | **Route or component** | `Datafast SDK · reversal` |
> | **Previous code** | P035 |

> **DF005 · Read the pinpad message and the kiosk message to understand the cause.**
>
> Logs only · previously P036
>
> | | |
> | - | - |
> | **What it means** | Read the pinpad message and the kiosk message to understand the cause. |
> | **What to do** | Check that the pinpad and the kiosk are connected. Pass the message on to Datafast |
> | **Route or component** | `Datafast SDK · payment` |
> | **Previous code** | P036 |

> **DF006 · Read the pinpad message and the kiosk message to understand the cause.**
>
> Logs only · previously P037
>
> | | |
> | - | - |
> | **What it means** | Read the pinpad message and the kiosk message to understand the cause. |
> | **What to do** | Check that the pinpad and the kiosk are connected. Pass the message on to Datafast |
> | **Route or component** | `Datafast SDK · cancellation` |
> | **Previous code** | P037 |

> **DF007 · We couldn't process the payment. Please try again or choose another payment method.**
>
> Customer · previously P038
>
> | | |
> | - | - |
> | **What it means** | Read the pinpad message and the kiosk message to understand the cause. |
> | **What to do** | Check that the pinpad and the kiosk are connected. Pass the message on to Datafast |
> | **Route or component** | `Datafast SDK · control` |
> | **Message in Portuguese** | Não conseguimos processar o pagamento. Tente novamente ou escolha outra forma de pagamento. |
> | **Previous code** | P038 |

> **DF008 · We couldn't connect to the bank. Try again in a few minutes or choose another payment method.**
>
> Customer · previously P086
>
> | | |
> | - | - |
> | **What it means** | The pinpad tried to perform a reversal but could not |
> | **What to do** | Check the pinpad-kiosk connection. Pass the message and the ticket on to Datafast |
> | **Route or component** | `Datafast SDK · pinpad-bank connection` |
> | **Previous code** | P086 |

## Medianet errors

> **M001 · There was a problem with the payment**
>
> Customer
>
> | | |
> | - | - |
> | **What it means** | The pinpad returned a T0 code |
> | **What to do** | The purchase failed; a normal reversal was performed |
> | **Route or component** | `Medianet SDK` |

## Redeban errors

> **R001 · Redeban responded with an error. The URL and the message go in the details.**
>
> Logs only · previously R051
>
> | | |
> | - | - |
> | **What it means** | Redeban responded with an error. The URL and the message go in the details. |
> | **What to do** | Ask KFC and Redeban to review the endpoint. |
> | **Route or component** | `Redeban · /api/Token, /api/EnviarDatos, /api/Respuesta, /api/Borrar` |
> | **Previous code** | R051 |

> **R002 · Redeban endpoint log template.**
>
> Logs only · previously R052
>
> | | |
> | - | - |
> | **What it means** | Redeban endpoint log template. |
> | **What to do** | Check the Kiosks dashboard. |
> | **Route or component** | `Redeban · /api/Token, /api/EnviarDatos, /api/Respuesta, /api/Borrar` |
> | **Previous code** | R052 |

> **R003 · The card terminal didn't respond. Please try again or choose another payment method.**
>
> Customer · previously R053
>
> | | |
> | - | - |
> | **What it means** | The card terminal did not respond within 3 minutes. |
> | **What to do** | Check the card terminal connection. |
> | **Route or component** | `Redeban · /api/Respuesta (no response for 3 min)` |
> | **Previous code** | R053 |

> **R004 · This payment method isn't available right now. Choose another one or ask staff for help.**
>
> Customer · previously R054
>
> | | |
> | - | - |
> | **What it means** | The Redeban token could not be obtained. |
> | **What to do** | Check the Redeban credentials in XMART. |
> | **Route or component** | `Redeban · /api/Token` |
> | **Message in Portuguese** | Esta forma de pagamento não está disponível agora. Escolha outra ou peça ajuda à equipe. |
> | **Previous code** | R054 |

> **R005 · The payment was declined. Try another card or another payment method.**
>
> Customer · previously R055
>
> | | |
> | - | - |
> | **What it means** | Redeban declined the payment. |
> | **What to do** | Try another card or another payment method. |
> | **Route or component** | `Redeban · /api/Respuesta (decline)` |
> | **Message in Portuguese** | O pagamento foi recusado. Tente com outro cartão ou outra forma de pagamento. |
> | **Previous code** | R055 |

## Pinpad Colombia errors

> **PC001 · The card reader isn't responding. Choose another payment method or ask staff for help.**
>
> Customer · previously P059
>
> | | |
> | - | - |
> | **What it means** | The pinpad is not properly connected or connection permissions are missing |
> | **What to do** | Fully close the app and try again |
> | **Route or component** | `Pinpad · USB connection` |
> | **Message in Portuguese** | A maquininha não está respondendo. Escolha outra forma de pagamento ou peça ajuda à equipe. |
> | **Previous code** | P059 |

## Transbank errors

> **TB001 · The payment was declined. Try another card or another payment method.**
>
> Customer · previously TB098
>
> | | |
> | - | - |
> | **What it means** | Read the kiosk message to understand the cause. |
> | **What to do** | Pass the message on to Transbank |
> | **Route or component** | `Transbank SDK` |
> | **Message in Portuguese** | O pagamento foi recusado. Tente com outro cartão ou outra forma de pagamento. |
> | **Previous code** | TB098 |

> **TB002 · The payment was declined. Try another card or another payment method.**
>
> Customer · previously TB099
>
> | | |
> | - | - |
> | **What it means** | Read the kiosk message to understand the cause. |
> | **What to do** | Pass the message on to Transbank |
> | **Route or component** | `Transbank SDK · XCash` |
> | **Message in Portuguese** | O pagamento foi recusado. Tente com outro cartão ou outra forma de pagamento. |
> | **Previous code** | TB099 |

## Hasar errors

> **H001 · Error running cierreBatch: ((url))**
>
> Staff · previously H034
>
> | | |
> | - | - |
> | **What it means** | Error closing the Hasar transaction batch |
> | **What to do** | Check that the service is available. Check the kiosk message |
> | **Route or component** | `Hasar · <hasarApiHost>cierreBatch` |
> | **Previous code** | H034 |

## POSNET errors

> **PN001 · Intermittent endpoint, incorrect url or server down**
>
> Logs only · previously P083
>
> | | |
> | - | - |
> | **What it means** | Intermittent endpoint, incorrect url or server down |
> | **What to do** | Ask KFC and POSNET to review the endpoints |
> | **Route or component** | `POSNET · /PosnetDeviceIntegrator/3.4.0/Financial/Buy, Void, ConfirmTransaction, BatchClose` |
> | **Previous code** | P083 |

> **PN002 · You've exceeded the number of payment attempts. Choose another payment method or ask staff for help.**
>
> Customer · previously P084
>
> | | |
> | - | - |
> | **What it means** | The number of payment attempts was exceeded: the flow stops and returns to Home |
> | **What to do** | Ask KFC and POSNET to review the transaction server |
> | **Route or component** | `POSNET · payment attempts` |
> | **Previous code** | P084 |

> **PN003 · You've exceeded the number of payment attempts. Choose another payment method or ask staff for help.**
>
> Customer · previously P087
>
> | | |
> | - | - |
> | **What it means** | The number of payment attempts was exceeded: the flow stops and returns to Home |
> | **What to do** | Retry the order |
> | **Route or component** | `Pinpad · payment attempts` |
> | **Message in Portuguese** | Você atingiu o limite de tentativas. Escolha outra forma de pagamento ou peça ajuda à equipe. |
> | **Previous code** | P087 |

## Sitef errors

> **S001 · Intermittent endpoint, or the server is not responding or is down**
>
> Logs only · previously S049
>
> | | |
> | - | - |
> | **What it means** | Intermittent endpoint, or the server is not responding or is down |
> | **What to do** | Ask KFC and Sitef to review the endpoints |
> | **Route or component** | `Sitef · /sitefAuth/apiToken, /sitefAuth/getBusqueda` |
> | **Previous code** | S049 |

> **S002 · Intermittent endpoint; or, when configuring the pinpad, the sitef response does not include code**
>
> Logs only · previously S050
>
> | | |
> | - | - |
> | **What it means** | Intermittent endpoint; or, when configuring the pinpad, the sitef response does not include code |
> | **What to do** | Ask KFC and Sitef to review the endpoints |
> | **Route or component** | `Sitef · /sitefAuth/apiToken, /sitefAuth/getBusqueda, /setCasheaSitef` |
> | **Previous code** | S050 |

> **S003 · This payment has already been used in another purchase.**
>
> Customer · previously S058
>
> | | |
> | - | - |
> | **What it means** | The verified mobile payment was already queried for another purchase |
> | **What to do** | If it is the first time those details are used, ask Sitef to review the transaction |
> | **Route or component** | `POST /sitefAuth/getBusqueda` |
> | **Previous code** | S058 |

> **S004 · We couldn't process the payment. Please try again or choose another payment method.**
>
> Customer · previously S081
>
> | | |
> | - | - |
> | **What it means** | The query does not include transaction\_list |
> | **What to do** | Ask KFC and Sitef to review the transaction |
> | **Route or component** | `POST /sitefAuth/getBusqueda · transaction_list` |
> | **Message in Portuguese** | Não conseguimos processar o pagamento. Tente novamente ou escolha outra forma de pagamento. |
> | **Previous code** | S081 |

## Impresora errors

> **I001 · There was a problem with the printer. Please go to the counter to continue with your order.**
>
> Customer · previously I044
>
> | | |
> | - | - |
> | **What it means** | The printer's native modules produce this status under certain conditions |
> | **What to do** | Read the printer message: it may be running out of paper or improperly connected |
> | **Route or component** | `Printer native module` |
> | **Message in Portuguese** | Houve um problema com a impressora. Vá até o balcão para continuar com seu pedido. |
> | **Previous code** | I044 |

## Previous codes

To find a code that still appears on old screens or reports. Some previous codes were used for more than one error: now each case has its own.

| Previous code | New code | Message |
| - | - | - |
| B001 | **B001** | This payment method isn't available right now. Choose another one or ask staff for help. |
| B003 | **B003** | We couldn't process the payment. Please try again or choose another payment method. |
| B003 | **B012** | The payment was declined. Try another card or another payment method. |
| B004 | **B004** | You canceled the payment. You can try again. |
| B004 | **B013** | The time to pay ran out. You can try again. |
| B004 | **B014** | The payment was canceled. You can try again. |
| B006 | **B006** | Payment incomplete. Don't pay again: please go to the counter with your receipt. |
| B006 | **B015** | We couldn't connect to the payment system. Try again in a few minutes or choose another payment method. |
| B010 | **B010** | The payment system didn't respond and your order wasn't completed. Please try again. |
| B010 | **B016** | The payment system didn't respond. Please try again or choose another payment method. |
| B011 | **B011** | We couldn't complete the operation. Ask staff for help. |
| D088 | **D001** | This payment method isn't available right now. Choose another one or ask staff for help. |
| D089 | **D002** | We couldn't process the payment. Please try again or choose another payment method. |
| D100 | **D004** | We couldn't process the payment. Please try again or choose another payment method. |
| D115 | **D005** | We couldn't process the payment. Please try again or choose another payment method. |
| H034 | **H001** | Error running cierreBatch: \{\{url}} |
| I044 | **I001** | There was a problem with the printer. Please go to the counter to continue with your order. |
| K021 | **K001** | Not shown on screen. |
| K023 | **K002** | This payment method isn't available right now. Choose another one or ask staff for help. |
| K024 | **K003** | The card reader isn't responding. Choose another payment method or ask staff for help. |
| K028 | **K004** | We couldn't complete the operation. Ask staff for help. |
| K041 | **K005** | The autorizaciones\_switch property was not found in the selected transaction |
| K042 | **K006** | Not shown on screen. |
| K057 | **K007** | Your payment wasn't processed. Please go to the counter or choose another payment method. |
| K060 | **K008** | We couldn't load the document types. Please try again. |
| K063 | **K009** | This payment method isn't available right now. Choose another one or ask staff for help. |
| K076 | **K010** | We couldn't finish your order. Please go to the counter with your receipt. |
| K077 | **K011** | We couldn't finish your order. Please go to the counter with your receipt. |
| K078 | **K012** | We couldn't finish your order. Please go to the counter with your receipt. |
| K091 | **K013** | Not shown on screen. |
| K092 | **K014** | Time ran out. Please try again. |
| M001 | **M001** | There was a problem with the payment |
| P019 | **DF001** | There is no pinpad response |
| P026 | **DF002** | There is no transaction saved in memory |
| P027 | **DF003** | Configuration error, pinpad code: \{\{code}} and response message: \{\{message}} |
| P035 | **DF004** | Not shown on screen. |
| P036 | **DF005** | Not shown on screen. |
| P037 | **DF006** | Not shown on screen. |
| P038 | **DF007** | We couldn't process the payment. Please try again or choose another payment method. |
| P039 | **T250** | The payment was declined. Try another card or another payment method. |
| P048 | **T253** | We couldn't complete the payment. Keep the printed receipt and, if you see the charge on your account, please go to the counter. |
| P059 | **PC001** | The card reader isn't responding. Choose another payment method or ask staff for help. |
| P083 | **PN001** | Not shown on screen. |
| P084 | **PN002** | You've exceeded the number of payment attempts. Choose another payment method or ask staff for help. |
| P086 | **DF008** | We couldn't connect to the bank. Try again in a few minutes or choose another payment method. |
| P087 | **PN003** | You've exceeded the number of payment attempts. Choose another payment method or ask staff for help. |
| PA110 | **T262** | This payment method isn't available right now. Choose another one or ask staff for help. |
| PA111 | **T263** | We couldn't process the payment. Please try again or choose another payment method. |
| PA112 | **T264** | We couldn't confirm the payment. Don't pay again: ask staff for help. |
| PA113 | **T265** | We couldn't complete the operation. Ask staff for help. |
| PA114 | **T266** | Error refunding the order |
| R051 | **R001** | Not shown on screen. |
| R052 | **R002** | Not shown on screen. |
| R053 | **R003** | The card terminal didn't respond. Please try again or choose another payment method. |
| R054 | **R004** | This payment method isn't available right now. Choose another one or ask staff for help. |
| R055 | **R005** | The payment was declined. Try another card or another payment method. |
| S049 | **S001** | Not shown on screen. |
| S050 | **S002** | Not shown on screen. |
| S058 | **S003** | This payment has already been used in another purchase. |
| S081 | **S004** | We couldn't process the payment. Please try again or choose another payment method. |
| T001 | **T001** | Incorrect password |
| T002 | **T002** | There is no user record with the provided identifier |
| T003 | **T003** | Too many requests. Access to this account has been temporarily disabled |
| T004 | **T004** | The email address provided is already in use |
| T005 | **T005** | A connection error occurred, please try again |
| T006 | **T006** | The provider is disabled in your firebase project |
| T007 | **T007** | An account already exists with the same email address but different sign-in credentials |
| T008 | **T008** | The link used is invalid |
| T009 | **T009** | Your account has been disabled |
| T010 | **T010** | Enter a valid email address |
| T011 | **T011** | Weak password |
| T012 | **T012** | Your account is already linked |
| T013 | **T013** | The code entered is invalid |
| T014 | **T014** | This phone number is already linked to another account |
| T015 | **T015** | The store was not found |
| T016 | **T016** | The city was not found |
| T017 | **T900** | Not shown on screen. |
| T018 | **T901** | Not shown on screen. |
| T020 | **T050** | We couldn't complete the operation. Ask staff for help. |
| T022 | **T051** | We couldn't complete the operation. Ask staff for help. |
| T025 | **T052** | This payment method isn't available right now. Choose another one or ask staff for help. |
| T032 | **T053** | We couldn't complete the operation. Ask staff for help. |
| T040 | **T054** | The administrator password was not found |
| T043 | **T350** | Transaction not found |
| T045 | **T251** | The card reader isn't responding. Choose another payment method or ask staff for help. |
| T046 | **T252** | The card reader didn't respond and we couldn't create your order. Please go to the counter. |
| T051 | **T254** | We couldn't process the payment. Please try again or choose another payment method. |
| T052 | **T255** | We couldn't process the payment. Please try again or choose another payment method. |
| T053 | **T256** | This payment method isn't available for this order. Choose another one. |
| T054 | **T257** | This payment method isn't available for this order. Choose another one. |
| T061 | **T258** | Choose a payment method to continue. |
| T064 | **T259** | This payment method isn't available for this order. Choose another one. |
| T065 | **T200** | This coupon isn't valid for this order. |
| T066 | **T201** | This benefit can't be used on this order. |
| T067 | **T202** | We couldn't validate the coupon. Please try again in a few minutes. |
| T068 | **T300** | We couldn't complete the operation. Ask staff for help. |
| T069 | **T150** | We couldn't load the menu. Please try again in a few minutes. |
| T069 | **T151** | We couldn't load the menu. Please try again in a few minutes. |
| T070 | **T152** | We couldn't load this product. Please try again in a few minutes. |
| T070 | **T153** | We couldn't load this product. Please try again in a few minutes. |
| T070 | **T154** | This product isn't available. Choose another one. |
| T071 | **T155** | Do not show: if the suggestions fail, the section is hidden. |
| T072 | **T301** | We couldn't register your order. Ask staff for help before paying again. |
| T073 | **T017** | We couldn't complete the operation. Ask staff for help. |
| T074 | **T018** | We couldn't complete the operation. Ask staff for help. |
| T075 | **T019** | The Firebase access password or email is missing |
| T075 | **T055** | We couldn't complete the operation. Ask staff for help. |
| T076 | **T351** | The v4 orders could not be retrieved. |
| T077 | **T352** | The order could not be canceled in v4. |
| T078 | **T302** | We couldn't register your order because the total doesn't match. Ask staff for help. |
| T079 | **T203** | We couldn't read the code. Please try again. |
| T080 | **T204** | We couldn't read the code. Please try again. |
| T081 | **T303** | We couldn't register your order because the total doesn't match. Ask staff for help. |
| T082 | **T304** | We couldn't register your order. Ask staff for help. |
| T090 | **D003** | This payment method isn't available right now. Choose another one or ask staff for help. |
| T090 | **T305** | We couldn't complete the operation. Ask staff for help. |
| T095 | **T056** | Write/read permissions denied |
| T096 | **T057** | Error creating folder, SDKChile |
| T097 | **T058** | Error creating file, spdh40.properties |
| T101 | **T205** | Time ran out. Please try again. |
| T102 | **T020** | The kiosk parameters were not found. |
| T103 | **T021** | Error getting the countries \{\{message}} |
| T104 | **T022** | Error getting the cities \{\{message}} |
| T105 | **T023** | Error getting the stores \{\{message}} |
| T108 | **T206** | We couldn't validate your loyalty registration. You can continue without it. |
| T109 | **T902** | Not shown on screen. |
| T112 | **T903** | Not shown on screen. |
| T113 | **T904** | Not shown on screen. |
| T130 | **T100** | Never shown on its own: goes in the reference. |
| T131 | **T101** | Never shown on its own: goes in the reference. |
| T132 | **T102** | Never shown on its own: goes in the reference. |
| T134 | **T103** | Never shown on its own: goes in the reference. |
| T135 | **T104** | Never shown on its own: goes in the reference. |
| T136 | **T105** | Never shown on its own: goes in the reference. |
| T138 | **T106** | Never shown on its own: goes in the reference. |
| T140 | **T107** | Never shown on its own: goes in the reference. |
| T141 | **T108** | Never shown on its own: goes in the reference. |
| T142 | **T109** | Never shown on its own: goes in the reference. |
| T143 | **T110** | Never shown on its own: goes in the reference. |
| TB098 | **TB001** | The payment was declined. Try another card or another payment method. |
| TB099 | **TB002** | The payment was declined. Try another card or another payment method. |
| WL103 | **T260** | We couldn't process the payment. Please try again or choose another payment method. |
| WL104 | **T261** | We couldn't refund the payment. Please go to the counter. |


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