> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fire.rest/llms.txt
> Use this file to discover all available pages before exploring further.
# Open the cash drawer
> When the cash drawer opens by itself and how to open it outside a sale with the manager's code.
A drawer that opens without a sale is how cash leaves without a trace. That is why the POS opens it only at the moments when the cashier has to handle the money, and to open it outside those moments it asks for a manager's code, which is logged.
**The minimum you need to know**
* The drawer opens **by itself** when you have to take in or give back cash.
* Opening it **manually** requires a manager's code from **Access → Open drawer**. Each code is good for one opening.
* The drawer opens through the Fire Agent and the printer, so the device needs both set up.
## Prerequisites
* An open register.
* The Fire Agent installed and the printer set up, with the drawer connected to the printer. See [Printer and terminal settings](/en/manuals/pos/terminal-settings).
## When it opens by itself
| Moment | Why |
| - | - |
| When you tap **Cash** on the charge screen | To put away the money the customer hands you and take out the change |
| When you **void a charge** | To give back the cash from the voided charge |
| Before charging a kiosk order | To take in the customer's cash |
| When you void a finished sale that was paid in cash | To give the money back |
It does not open when you finish the sale or when the sale was paid by card only.
## Open it manually
To open the drawer outside a sale —to break bills, to put away a payment that was left out— you need the manager's code.
1. Tap your name at the top right to open **Settings** and choose **Open drawer**.
2. Ask the manager for a code from **Access → Open drawer**. See [Authorization codes](/en/manuals/pos/authorization-codes).
3. Type the 6 digits of the code.
4. Tap **Open drawer**. The POS confirms **Drawer opened**.
If the drawer opened, you are done. The code can no longer be used for another opening.
***
## Mistakes that cost money
**Opening the drawer to give change for a sale that was not charged.** Every cash movement has to go through a charge. If you open the drawer manually to take money “off the books”, that money does not show up in any sale and at closing it comes out as a surplus or a shortage.
## Frequently asked questions
The code was already used, expired, or is for another operation. Ask the manager for a new one from **Access → Open drawer**.
Check that the Fire Agent is open, that the printer is set up, and that the drawer is connected to the printer.
No. Each code opens the drawer once.