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Use the Cancel order tab to send a cancellation request to FIRE for an order that is already in the system. This is useful when you need to clean up test orders, simulate cancellation flows, or verify that FIRE correctly transitions an order to a cancelled state. Cancel order tab — order ID input, reason field, and cancellation history
Cancellation is irreversible. Once an order is cancelled in FIRE, it cannot be restored. The operation only succeeds for orders currently in a cancellable state — typically received or processing. Orders that are already completed, cancelled, or dispatched will return an error.

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Before you start

Make sure your operating context is set in the sidebar: environment, account, country, vendor, and store must all be selected. Cancellation requests are sent to the FIRE environment you have active.

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How to cancel an order

1

Open the Cancel order tab

Click Cancel order in the top navigation. The tab shows a single search field and a cancel action area.
2

Enter the order identifier

Type either the External Order ID (the ID your system assigned when the order was created) or the Order Code (the short alphanumeric code visible in FIRE’s order list) into the search field.
If you injected the order from Single order or Batch, the External Order ID is shown in the response card and in the results log on the right panel.
3

Verify the order (optional)

Click Search to look up the order in FIRE before cancelling. FUEL will display the order’s current status, channel, and creation time so you can confirm you have the right order. This step is optional — you can proceed to cancel without searching first.
4

Cancel the order

Click Cancel order. A confirmation dialog appears asking you to confirm the action. Review the order identifier shown in the dialog, then click Confirm to proceed.
5

Review the response

After the request completes, FUEL displays the raw response from FIRE:
  • Success — FIRE returns the updated order object with status cancelled. The response card is highlighted in green.
  • Error — FIRE returns an error code and message. Common causes are an order not found, an invalid identifier, or the order being in a non-cancellable state.

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Response reference

Success (200)

FIRE accepted the cancellation. The response body contains the full order object with "status": "cancelled" and a cancelledAt timestamp.

Error (4xx / 5xx)

FIRE rejected the cancellation. Check the message field in the response body. Common messages include Order not found, Order already cancelled, and Order cannot be cancelled in current state.

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Notes

FUEL calls FIRE’s cancellation endpoint at POST /v1/orders/:id/cancel. The :id used is FIRE’s internal order ID, resolved from the External Order ID or Order Code you provided. If the lookup fails, FUEL will show a “not found” error before attempting the cancel.
If you need to cancel many orders at once, consider using a script against FIRE’s API directly — the Cancel order tab is designed for individual, targeted cancellations during testing and debugging.