Screen actions

The KDS screen is the kitchen display where operators see live orders and mark them as prepared. It runs full screen on a touch device and updates in real time, so every screen in the store stays in sync. This guide covers the actions you can perform during service. For how a KDS is set up and linked, ask your administrator.

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The screen at a glance

Orders are grouped into station columns — one column per station assigned to the screen (for example, Fry and Sandwich). Each order is a ticket card that shows:

• A short order code in the header (for example, #A7F2C).
• Channel and fulfillment badges (such as the sales channel and pickup or delivery).
• The list of items to prepare.
• A timer that changes color as the order ages: green, then amber, then red.

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Send an order (bump)

When you finish preparing the items on a card, tap the card once to send it. The ticket is marked as done and leaves the queue.

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Strike lines before send (optional)

When line strike is enabled for the store (or overridden on this screen), you must tap each parent line on the ticket before you can send it. Struck lines show as crossed out. When every required line is struck, the card shows a ready state (green ring) — then tap the card body to bump. If lines are still pending, tapping the card body does nothing. The strike appears immediately on this screen (optimistic); other screens catch up when the server confirms. Undo / recall after a bump clears the strikes for that ticket on the station. Your administrator chooses which stations require line strike. You can also open the line strike settings from the top bar when a local screen override is allowed.

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Waiting for assembly (dispatch)

On a DISPATCH column, a ticket can be visible while assembly (or pre-assembly) is still working. In that case the bump stays blocked and the card shows an awaiting upstream hint. You can still strike lines if line strike is on; send unlocks when assembly finishes.

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Put an order on hold and release it

If an order needs to wait (the customer is not ready, an item is missing), press and hold the card until the progress bar fills. The card turns gray, shows an ON HOLD label, and moves to the end of the queue. A held order is paused on every screen in the store, not only yours. To release it, press and hold it again — it returns to its normal position in the queue.

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Undo a send (recall)

Sent an order by mistake? Right after sending, an Undo bar appears at the bottom of the column showing the order code. Tap Undo to bring the ticket back to the queue. The Undo bar disappears on its own after a few minutes (set per station). You can also dismiss it with the ✕. On screens with a keyboard, the Z key undoes the last send in the first column.

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Cancel an order

When order cancellation is enabled for the store, each ticket header shows a ban icon (). Tap it to cancel the order and confirm in the dialog. A status bar at the bottom of the column shows Cancelling and then Cancelled. If Fire rejects the request, the bar does not say Cancelled. The operator sees Fire rejected the cancellation plus the policy detail Fire returned (reason and, when present, the time threshold). The job stays failed. The ticket remains in the kitchen until a later cancel succeeds or someone bumps it.

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Change pages

When there are more orders than fit on screen, the orders split into pages. All columns change page together. You can move between pages in three ways:

• Top bar arrows: tap ← / → next to the page indicator (page N/M).
• Swipe: drag left or right across a column to go to the next or previous page.
• Double tap: double-tap an empty area to jump to the first or last page.

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New-order alert

When a new ticket arrives, the screen can show a visual bubble and optionally play a sound. Your store’s KDS display defaults control this; each screen can follow the store default or keep a local override in Settings → Display.

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Settings menu

The gear button () in the top-right corner opens the operator tools:

• Display: typography, card size, Ticket rows (1–3), new-order alert, and whether to show the customer name (optionally limited by fulfillment type or channel). Screens can follow store defaults or keep local values. More rows show more tickets; tall tickets (modifiers and notes) continue in the next column on the same row so the note is not clipped.
• Button panel (keyboard): map the physical keys of a USB button panel to actions.
• Ready pickup printing: printer and copies for assembly stations (see below).
• Print queued invoices: process any pending fiscal print jobs.
• Language: switch the interface between English, Spanish, and Portuguese.
• Sign out.

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Zoom a station or a ticket

Double-tap the ticket timer to zoom that ticket. Tap the station header (or the zoom key, default Q) to zoom the station. A Back banner and the Screen / Station / Ticket trail show where you are. Hold applies to the highlighted ticket, not the first card on the page.

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Print on bump

The store rule Print on bump decides whether a send prints Comanda, Fiscal invoice, or both. On this screen you only arm the printer (Printer for this screen). A snackbar shows Printing kitchen ticket… / Printing fiscal invoice… or Print failed. If the fiscal payload is ready but the printer fails, the bump still completes and the ticket shows Queued: printer failed. Use “Print queued invoices”. Delivery tickets are not queued. See Peripherals, printing and validation and Android Fire Agent if the kitchen runs on a tablet.

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Keyboard and button panel

Screens can use a physical keyboard or USB button panel for faster, no-touch operation. Without any setup, these default keys work: To customize the keys, open Settings → Button panel (keyboard), tap an action, press the key you want to assign, and save.