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The operator board is a full-screen supervisor view for a store. It lists every order with live timers, filters, and a detail page where you can cancel an order, mark it ready for pickup, or complete dispatch — even when the kitchen path needs a manual override. Where you open it: from the store dashboard in fire-kds, or directly at /operator/{storeId}. Leave it running in its own tab.

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Order list

The list shows active and recent orders with:
  • Channel, order status, KDS status, and fulfillment badges
  • A live elapsed timer (green → amber → red as the order ages)
  • Order code / external ID and customer name when available
  • Clocks and timestamps in the store timezone (not the browser’s)
Operator board order list with badges and timers
Use the header language switcher (EN / ES / PT) the same way as on KDS screens.

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Filters

Open the filter panel to narrow the list:
  • Text: external ID, order code, customer name
  • Date range (business day)
  • Chips: order status, KDS status, channel, fulfillment type
Active filters appear as removable chips. Clearing filters resets pagination to page 1.
Operator board filter panel with active chips

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Order detail

Tap View (or the row) to open /operator/{storeId}/orders/{orderId}. The detail layout includes:
  • Header with status badges and prominent collect / verification code when the aggregator provides one
  • General info (channel, fulfillment, timestamps in store timezone)
  • Order lines / items
  • KDS progress across stations
  • Timeline of kitchen and status events
  • Aggregator payload extras when present
Operator order detail with header, lines, and KDS progress

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Supervisor actions

From the detail page you can run operational overrides (each asks for confirmation):
Supervisor actions with confirmation dialog
Ready and dispatch from the operator board fast-forward the kitchen state (lines done, gates unlocked, ticket closed as needed). Use them when the floor needs a supervisor override — not as a substitute for normal bumps on every order.

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How it differs from the kitchen screen

You can monitor the store’s orders live and apply cancel, ready, or dispatch overrides when service needs them.