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The close is the moment when the shift’s cash is reconciled against sales. If the count is rushed, the shortage goes under the cashier’s name; if the register is closed without counting, nobody knows how much there was. That is why the close is blind: the cashier counts and declares without seeing how much there should be, and the manager authorizes entering the close and any shortage.
The minimum you need to know
  • Closing the register requires a manager’s code from Access → Close register.
  • The count is blind: the expected amount appears only after you tap Declare, and what you declared can no longer be changed.
  • If there is a shortage, you need a second code, from Close with shortage, with the reason the manager chooses.
  • When the register closes, the cashier’s shift ends and the POS goes back to the sign-in screen.

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Prerequisites

  • An open register, with the shift of the cashier who opened it.
  • A manager to generate the codes. See Authorization codes.

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1. Enter the code to close

Tap your name at the top right to open Settings and choose Close register. Ask the manager for a code from Access → Close register, type the 6 digits and tap Continue.
Close register window with the 6-digit authorization code typed

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2. Count the cash

Count all the cash in the register: the initial fund you opened with plus what you took in. The screen does not show how much there should be.
Close register screen with Counted cash at zero and the bills and coins buttons
Tap each bill and coin you count and the total adds up on its own. With − you remove one and with Clear you go back to zero. You can also type the total with the keypad, but then the close does not save the bill-by-bill count.
Counted cash with the bills and coins buttons: 7 pieces adding up to $ 179.200
Before moving on, count again: what you declare can no longer be changed.

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3. Declare

Tap Declare. Only now does the POS show the initial fund, cash sales, the Expected total, what You declared and the Difference. If there were withdrawals during the shift, the Withdrawals also appear, already deducted from the expected amount: see Partial cash withdrawal.

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4. If there is a shortage, enter the second code

With a shortage, the difference shows in red and the POS asks for another code.
Difference detected: expected $ 179.700, declared $ 179.200, difference of −$ 500
The manager generates a Close with shortage code in the backoffice and chooses the reason, for example Wrong change given. See Authorization codes. Type the 6 digits and tap Close register.
Close with shortage code typed below the difference breakdown

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5. The register is closed

The POS prints the close report, ends your shift and goes back to the sign-in screen with the Register closed or Register closed with authorization notice.
POS sign-in screen with the Register closed with authorization notice
If the POS went back to the sign-in screen, you are done. The next cashier signs in with their PIN and opens their own register.

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See your closes in the POS

In Settings → Register closes you have your closes on this register, with the expected amount, what was declared and the difference for each one. At the top you choose Today, 7 days or 30 days.
POS Register closes screen with a close with a $ 500 shortage
In the backoffice, the closes of every register in the store are in Fire POS → Register closes. See Register closes.

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Forced close

If the register is still open when the operating day ends, the POS makes you close it before going on: the window warns that the day is over and has no Cancel. The close is the same, with the manager’s code. If the cashier is not around and the register was left open, the manager can close it from the backoffice. See Terminal administration.

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Recipes

  1. Open Settings → Close register and type the code from Access → Close register.
  2. Count with the bills and coins buttons.
  3. Tap Declare.
  4. When you see The register balances, tap Close register.
  1. Declare what you counted.
  2. When you see Difference detected, tell the manager the amount.
  3. The manager generates a Close with shortage code with the reason.
  4. Type the code and tap Close register.

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Mistakes that cost money

Declaring without counting twice. What you declare is final: if you missed a bill in the count, the close comes out with a shortage even though the money is in the register. Count again before tapping Declare.
Counting without the initial fund. The expected amount includes the initial fund the register was opened with. If you leave it out, the close comes out with a shortage equal to the initial fund.
Asking for another code after an error when closing. If the POS says the register closed but something failed afterwards, the register is already closed. Do not ask for another code: tell the manager.

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Frequently asked questions

The code was already used, expired, or is for another operation. To enter the close you need one from Access → Close register; for the shortage, one from Close with shortage.
The POS goes straight back to the result, with what you already declared. Continue from there.
The register is closed. Check the printer; the close is saved in Settings → Register closes and in the backoffice.
The register is closed. The POS sends the reconciliation again the next time a close is opened on that terminal. Check the internet connection.
The Access → Close register code is for entering the close, whether it balances or not. The second code only appears with a shortage.