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When the customer chooses to pay in cash on the kiosk, the order is built but not charged, and the customer goes to the counter. If the cashier enters it again as a new sale, the sale is duplicated and the kiosk order stays pending. Kiosk brings that order into the POS so you can charge it as it is.
The minimum you need to know
  • The Kiosk button is in the right-hand bar and works with the register open.
  • The list shows the store’s kiosk orders awaiting payment. In Ecuador, only those from the last 5 minutes.
  • Charging opens the drawer. If another register charged the same order, the POS warns you so you do not take the cash.

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Prerequisites

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1. The customer chooses cash on the kiosk

On the kiosk, the customer builds the order and chooses cash at payment. The kiosk tells them to pay at the register.
Kiosk payment screen with cash selected

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2. Open the kiosk orders

In the POS, tap Kiosk in the right-hand bar.
Kiosk button in the POS right-hand bar
Charge kiosk order opens with the pending orders. Find the customer’s order by its code or number in the search box; if they just placed it and it does not appear, tap Refresh.
Charge kiosk order window with the search box and the Refresh button

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3. Review the order

Tap the order. Confirm payment shows the order’s short number —for example 61K—, the code, the Order detail and the total. Ask the customer about the order before charging.
Confirm payment for a kiosk order with the detail, the total and the Buzzer required and Billing details buttons

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4. Assign the locator

If the store uses buzzers, tap Buzzer, type the number of the buzzer you hand the customer and tap Save. If the button says Buzzer required in amber, Charge cash is not enabled until you enter it.
Buzzer number window with the number 27 typed in
If the store calls the customer by name, the button says Name and already has the one the customer typed at the kiosk. If it’s misspelled, tap it, correct it and tap Save: the order goes out with the corrected name. The kiosk name can be corrected, but not removed. If the order has no name, type it as in a POS sale.
Name to call the customer window with the name that came with the kiosk order, without the Remove button

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5. Enter the billing details

If the customer wants an invoice in their name, tap Billing details. Choose the document type, type the number and fill in the details. In Brazil, the CPF and the CNPJ are checked against their check digits. Tap Save: the customer’s name and document replace Final consumer on the order. See Customer and billing details.
Identify customer window with CPF, phone, name, address and email

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6. Take the cash and charge

In Received, enter the cash the customer hands you with the bills and coins buttons, or type it with the keypad. The POS works out the Change. The locator and the billing details show as set on the right.
Confirm payment with buzzer 27, the billing details entered, R$ 100,00 received and R$ 0,10 change
Tap Charge cash. The drawer opens so you can put the money away and take out the change. The POS records the charge, prints the receipt and shows Order paid with the Change to return, the buzzer and the customer.
Order paid with the buzzer, the customer, the change to return and the charge detail
If the order disappeared from the pending list, you are done: it is charged and under your name.

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5-minute window in Ecuador

In Ecuador, the list only shows kiosk orders created in the last 5 minutes, and the window says so at the top. In the other countries you see all the day’s pending orders. If the order you chose reaches 5 minutes while you are counting the cash, you can still finish charging it.

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Mistakes that cost money

Entering the kiosk order as a new sale. The sale is duplicated and the kiosk order stays pending. Always charge it from Kiosk.
Taking the cash when the POS says another register already charged it. That order is already paid: if you take the money, the customer pays twice. Give the cash back.
Entering a buzzer that is not the one you handed out. The buzzer is how the customer is called when their order is ready: with the wrong number, someone else is called. Type the number on the buzzer in the customer’s hand.
Charging without asking about the order. Two kiosk orders can have the same total. Confirm the code or the products with the customer before tapping Charge cash.

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Frequently asked questions

Tap Refresh. Check that the customer confirmed cash payment on the kiosk. In Ecuador, if more than 5 minutes have passed, the order no longer appears: tell the manager.
Another terminal charged it while you had it open. Do not take the cash, or give it back to the customer.
Another register charged it or it was canceled before you opened it. Refresh the list and confirm the code with the customer.
The POS loaded the order’s current data. Review it and tap Charge cash again.
Check that the amount received covers the total and, if the button says Buzzer required, that you entered the buzzer.
The order already has an issued invoice, or it has no customer attached. Charge it with the data it has.