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When a customer chooses cash payment on the kiosk, the order is created and remains awaiting payment. The customer goes to the counter and the cashier charges it from FIRE POS V2 without rebuilding the order. This flow connects two channels:
  1. Kiosk — the customer builds the order and confirms they will pay in cash.
  2. POS — the cashier locates the pending order, receives the money and closes the sale.

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Prerequisites

  • Kiosk linked and operational. See Kiosk linking.
  • Cash payment method enabled on the kiosk.
  • FIRE POS V2 terminal linked with an open register and a cashier on shift. See POS linking and Cashiers.
The Kiosk button in the POS is only available with the register open. If it is disabled, verify that the cashier started their shift and recorded the initial fund if required.

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Flow overview

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1. Customer confirms the order on the kiosk

On the kiosk payment screen, the customer reviews the total and answers whether they want tax invoice data. Then, under the payment method section, they select Cash. The kiosk shows instructions to go to the counter and pay for the order.
Kiosk screen with cash payment method selected
On confirmation, the kiosk creates the order with payment pending. The customer should go to the counter with the order code or wait for the cashier to find it in the list.

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2. Open kiosk orders in the POS

In FIRE POS V2, the cashier taps the Kiosk icon in the action sidebar (next to Customer, Empty cart and Clear).
Kiosk icon in the POS action sidebar
The Charge kiosk order modal opens.

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3. Select the pending order

The modal lists kiosk orders awaiting payment for the day. Each card shows:
  • Order code (for example, BR-K000-16-1783064589)
  • Service type (takeaway, dine in, etc.)
  • Time of creation
  • Customer (or final consumer)
  • Total to charge
Use Search by code if there are several orders, or tap Refresh to reload the list.
List of kiosk orders awaiting payment in the POS
Tap the order the customer wants to pay to continue.

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4. Confirm the cash payment

On the Confirm payment screen, review the order detail and total.
  1. In the Received field, enter the amount the customer hands over using the numeric keypad.
  2. The POS automatically calculates Change.
  3. When the received amount is greater than or equal to the total, tap Charge cash.
Confirm cash payment screen for a kiosk order
Payment is recorded. The POS prints the fiscal receipt, opens the cash drawer and shows the sale confirmation, same as a direct POS sale.

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What happens after payment

  • The order moves from awaiting payment to paid in the system.
  • The origin channel remains Kiosk for audit purposes, but the cashier who charged it is recorded as the operator.
  • The order disappears from the pending list in the kiosk modal.
  • The sale is recorded in the active shift cash reconciliation.

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Common issues

Verify that the customer completed the payment step on the kiosk (selected cash and confirmed). Tap Refresh in the modal. Orders are searched within the last 24 hours of the store operating day.
The register must be open. The cashier must have started their shift with their PIN and, if required, recorded the initial fund.
The Received amount must be greater than or equal to the order total. Enter the value with the numeric keypad before tapping Charge cash.
Another terminal may have charged it first, or the order no longer meets payment conditions. Refresh the list and confirm the code with the customer.