Skip to main content
A terminal without a printer set up still charges, but it does not hand out the receipt or open the drawer, and the cashier ends up opening it with the key, outside any record. The terminal settings are set up once, when the device is installed, and checked again when something stops printing.
The minimum you need to know
  • Everything here is in Settings: tap your name at the top right.
  • The printer is set up through the Fire Agent, which has to be installed and open on the device.
  • The settings are saved on this terminal, not with the cashier.

​
Prerequisites

​
The Settings panel

Tap your name at the top right. The panel groups the Register actions, the Catalog, Personalization and the Terminal. Options marked Soon are not available yet.
Settings panel with the Register, Catalog, Personalization and Terminal sections

​
Set up the printer

  1. In Settings, tap Configure printer. The POS connects to the Fire Agent and looks for the printers installed on the device.
  2. In Printer, choose the thermal printer.
  3. Tap Print test and check that the paper comes out.
  4. Tap Save.
If the POS does not find the agent, the window says so and offers Download Fire agent. Install it or open it and tap Retry.
Configure printer window with the notice that it cannot find the local agent and the Download Fire agent button
Skip for now closes the window without saving and leaves the terminal with no connection to the agent: it does not print or open the drawer until you go back to Configure printer and save one.

​
The printer icon

At the top, next to the register status, the printer icon tells you how it is doing: Tap the icon to open Configure printer directly.
If the test print came out and the icon is gray, you are done: receipts print on their own when you charge and the drawer opens when it should.

​
Language

Language changes the language of the POS screens. On Auto, the POS uses the language of the store’s country; you can also set Español, Português (BR) or English.
Language window with the Auto, Español, Português (BR) and English options
Receipts and printed reports do not change: they come out in the language of the store’s country.

​
On-screen keyboard

On a touch device without a physical keyboard, tap On-screen keyboard. From then on, when you tap a text field the keyboard appears at the bottom. To turn it off, tap Hide keyboard in the same place.
On-screen keyboard open below the Identify customer window
Number fields, such as amounts, codes and PIN, use their own numeric keypad and do not need this setting.

​
Light mode and dark mode

Light mode switches the POS to a light background, and Dark mode switches it back. Choose the one that reads better with the store’s lighting.

​
Reload the catalog

If products or prices changed in the backoffice and they do not show up yet, tap Reload catalog. The POS asks for confirmation because it clears the open orders.
Reload menu confirmation, warning that open carts will be cleared
Tap Reload and clear, or Back to leave without reloading.

​
About

About shows the POS version and environment. That is the information support asks for when you report a problem. Reload app loads the POS again.
About window with the POS version and environment

​
Mistakes that cost money

Reloading the catalog in the middle of an order. The reload clears the open orders. Charge or finish the orders in progress before tapping Reload and clear.
Tapping Skip for now and forgetting about it. The POS keeps charging, but it does not print or open the drawer, and it does not ask again. If you skipped the setup, go back to Configure printer before opening the register.
Leaving the terminal without a printer. Without a printer, the drawer does not open by itself and the cashier opens it with the key: that cash does not show up in any record. Set up the printer when you install the device.

​
Frequently asked questions

The Fire Agent is not open or is not installed. Open it, or download it with Download Fire agent, and tap Retry.
The printer is not installed on the device. Install it in the operating system and tap Retry.
That is expected: printouts come out in the language of the store’s country, not in the POS language.
Tap Reload catalog. If it still does not show up, check that the change is published in the backoffice.