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The product is the piece everything else hangs off. A menu invents nothing: it just picks products from the catalog and orders them. A price list creates nothing: it puts a price on products that already exist. Neither does a modifier group: its options are products. That’s why this screen is the starting point. Go to Restaurant OS → Menu and Products → Products.
Product catalog list

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The minimum you need to know

1. The type is chosen when you create the product. Product, Combo, Modifier or Packaging. The first three can be swapped later from the record’s header; Packaging is final.2. Turning off “Show in menu” does not disable the product. It stops appearing on the menu, but it keeps working inside combos and as a modifier option.3. Creating the product does not put it on sale. It has to be in a menu, and that menu has to be synced.

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The simple path

New product, name and code, save. With that the product exists and enters the Golden Menu. Then, on the Pricing tab, you give it a price. And it can be sold as soon as the menu holding it is synced.
If you sell standalone dishes with no customization, the General and Pricing tabs are all you need. The rest of the manual is for combos, modifiers and per-channel prices.

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The four product types

The New Product button creates a product directly; the caret next to it offers the other three types. The difference matters from day one.
Type selector when creating a product
In the record’s header there’s a selector with three pills — Modifier, Product, Combo — to move between them later. Packaging isn’t there: that one is final, and if you get it wrong you have to create the product again.
Changing type isn’t free. Switching to Combo deletes the prices the product had. Switching to Modifier removes its modifier groups, because a modifier is an answer and can’t have questions hanging off it; the screen asks you before doing it.The change stays pending — with the Unsaved mark — until you save.

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What the list tells you

At the top there’s search and three filters: status, type and category.

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The product record

The editor is split into tabs, and several are locked until you save for the first time: “Save the product first to access this section”.
General tab of the product record

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Not every tab is always there

Which ones you see depends on the type, and that says a good deal about what each type is: Three things that table tells you:
  • A combo has no pricing tab. It isn’t an oversight: a combo’s price doesn’t live on the product, it comes from the destination’s price list.
  • Composition is the Modifier Groups tab, renamed. A combo is built with the same mechanics of groups and options: each group is a decision — pick your drink — and the minimum says how many are included.
  • A Modifier has neither groups nor suggestions. It’s an answer, not a question, and it isn’t sold as its own order line.

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The two descriptions

As with categories, there’s an operational description — internal, for your team — and a marketing description, which is the one that gets published and read by the customer. Don’t mix them up. The marketing one has a Generate with AI button: it proposes three versions per language and applies nothing until you choose. The screen says so explicitly.

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The three switches that decide whether it sells

They look alike and do different things. This is where people get it wrong most often.
“Show in menu” being off is what makes modifiers possible. An extra cheese product shouldn’t appear on the menu as a dish, but it does have to be available when somebody customizes a burger. Turning visibility off while leaving the product active is exactly that combination.

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The commercial state isn’t editable

On the General tab, next to those switches, there’s a commercial state — Available, Out of stock or Not sellable — that the system calculates by combining all of the above. The screen spells it out: “Automatically calculated by the snapshot engine. Not editable.” It’s the traffic light for what’s really going on with a product without having to check switch by switch.

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Channel-exclusive product

The same switch that exists on categories. By default the product is part of the Golden Menu and every channel and store inherits it. Turning it on takes it out of the Golden Menu, and it only exists in the menus where somebody adds it by hand.
If its category is already exclusive, the product inherits that exclusivity without you marking it. See Categories.

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Price

Pricing tab in Brazil: currency, final price and fiscal category
The base price is the one from the catalog’s base list: “Default price from the base price list”.
This tab doesn’t look the same in every country. In Brazil it’s deliberately simplified: only the currency, the Price after taxes — the final price, taxes included — and the fiscal category (NCM).In countries where that simplification doesn’t apply you also get the Net amount (without taxes), the tax breakdown, discounts and additional currencies. If you follow an instruction and can’t find a field, that’s probably why, not an error.
Where both price fields are present, the screen explains which one wins: “Enter Net Amount to auto-calculate Gross from taxes. Or enter Gross directly — it takes priority.” In other words: if you type the gross by hand, it beats the calculation.

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Prices by service type

When it’s enabled — and only on products, not combos — a card appears for giving one service its own price: delivery pricier than dine-in, for example. Services you don’t touch are marked Inherits base price; the ones you do, Customized.
This is the catalog price, not the only price that exists. What each store charges on each channel comes from the price list assigned to that destination. What you set here lands in the base list and is the starting point the others hang off. See Price lists.

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Modifiers: what gets adjusted per product

On the Modifier Groups tab you add the groups you already defined in Modifier Groups. And here — for this product only — you can depart from the group:
Modifier Groups tab with the per-product overrides
  • The title the group is shown with.
  • The minimum and the maximum.
  • The price of each option inside this product.
Whatever you leave at the group’s value is inherited; whatever you change is marked Custom for this product. The screen sums it up: “Leave a field as the group default to inherit”.

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Combos: what they hold and what they’re worth

A combo is built on the Composition tab, grouping the products that make it up. It’s the Modifier Groups tab under another name: each group is a decision in the combo — pick your drink, pick your side — and each group’s minimum says how many units are included. A combo has no pricing tab, and that’s on purpose.
The price a combo shows is a reference, not what you charge. It appears with the ref. tag and is calculated as the sum of the first items of each group up to its minimum selection. It’s there to orient you while you build the combo.What actually gets charged comes from the destination’s price list. See Price lists.

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Suggestions: upselling and cross-selling

Two different things, and the difference is what happens to the order:
A suggestion that isn’t on the menu doesn’t travel. On sync, if the suggested product isn’t part of that menu, the suggestion drops out of the dispatch and gets noted in the warnings. See Menu assignment.

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Images

WebP, JPEG or PNG, up to 5 MB. One image is the primary one, and that’s the one used when there’s no specific one. The interesting part is that images can be tagged per service type: one photo for the kiosk, another for the app. The screen explains it and includes a preview of which image shows for each service. The primary one is the fallback for every service without its own.

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Recipes: how the real cases get solved

  1. New product → New Product. Name, code and save.
  2. Categories tab: assign its category.
  3. Pricing tab: the base price.
  4. Images tab: the photo, marked as primary.
  5. Go to Menu assignment and sync the rows of the menu holding it.
If the menu is the Golden and it was already assigned, the product goes in on its own: all that’s missing is the sync.
  1. New product → New Modifier. Name it Extra cheese, with its price.
  2. In General, turn off Show in menu. The product stays active.
  3. Go to Modifier Groups and add it as an option of the Extras group.
It doesn’t appear as a dish, but it does when the customer customizes.
  1. New product → New Combo.
  2. Composition tab: group the products that make it up and define how many are picked from each group.
  3. Look at the Reference price to orient yourself, but set the real price on the price list.
If you converted an existing product into a combo, careful: switching to Combo deletes the prices it had.
There are two paths and they aren’t interchangeable:
  • One specific product: if your account has prices by service type enabled, give delivery its own price on the Pricing tab. It ends up Customized.
  • The whole menu: don’t do it product by product. Create a price list linked to the base one with a formula, and assign it to the delivery rows.
The second path is the one that scales and maintains itself.
It depends how long for:
  • Today, because it ran out: Out of stock. It comes back on its own at closing.
  • This season: turn off Show in menu. It stays available inside combos.
  • For good: set the product inactive, which takes it out of every menu. Deleting is permanent and cannot be undone.

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Mistakes that cost money

Changing the type without looking at the cost. Switching to Combo deletes the product’s prices and switching to Modifier removes its groups. And with Packaging there’s no way back: it isn’t in the selector.
Leaving a modifier with “Show in menu” on. Extra cheese appears on the menu as if it were a dish.
Setting the price here and expecting it to reach the channel. This is the catalog price. What each destination charges comes from its price list, and it reaches nowhere until the row is synced.
Writing internal notes in the marketing description. That text gets published and the customer reads it.
Suggesting a product that isn’t on the menu. The suggestion drops out of the dispatch silently: it’s only noted in the sync warnings.

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Glossary

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Frequently asked questions

Walk it in order: is it active with Show in menu on? is it in a visible category? is it in the menu assigned to that store and channel? was that row synced after you created it? The last step is the one most often forgotten — see Menu assignment.
Because it isn’t what you charge: it’s the indicative sum of its components, calculated by taking the first items of each group up to its minimum selection. The real price comes from the destination’s price list.
With the selector in the record’s header, if it’s between Modifier, Product and Combo. Mind the cost: switching to Combo deletes the prices and switching to Modifier removes the modifier groups.If you got it wrong with Packaging, there’s no selector: you have to create the product again.
You still have to save. Until then the product doesn’t exist: “Save the product first to access this section”.
Inactive takes it out of every menu and it cannot be sold. Hidden (Show in menu off) takes it off the menu but leaves it available inside combos and modifiers. Out of stock is temporary and may show greyed out. For something that ran out mid-service, the right move is Out of stock, which comes back on its own.

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What’s coming

  • Variants: creating child products by size or flavor. It’s planned, but there’s no screen yet.
  • Price lists from the record: today the pricing tab works on the base list and the rest is handled in Price lists.