Pickup screen names

The name a customer types at the kiosk shows up on the pickup screen, the display in the restaurant where orders are called for pickup. One insult, political message or competitor’s name is enough for it to sit in front of everyone in the store, and a photo of that screen on social media costs more than any order. With Pickup screen names you decide which names are accepted in each country: the format, a list of blocked terms and what happens when someone insists. The kiosk checks the name before payment and the back office checks it again when the order arrives.

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Before you start

• Access to the Fire back office with the Channel - Kiosks channel and permission for Settings → Pickup screen names.
• The right country in the selector at the top right. Everything you save applies to that country.

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The simple path

1. In Channel - Kiosks, open Settings → Pickup screen names.
2. Turn on Filter on and click Save rules. The default values work for most cases: 2 to 12 characters, first name only, 3 attempts and PEDIDO {code} as the generic name.
3. In Blocked terms, click Import list, paste the terms (one per line) and click Import.
4. Type a name from the list in Test a name and click Test to confirm it is rejected.

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Name rules

• Filter on: turns the whole filter of the country on or off. When it is off, the kiosk accepts any name.
• Name format
  • Allowed length: minimum and maximum characters, spaces included. The kiosk does not let customers type past the maximum.
  • First name only: the kiosk does not accept more than one word. If an order arrives with two, the pickup screen shows only the first.
  • Only letters are ever accepted, including accents and ç. Numbers, symbols and emojis cannot be typed.
• When a name is rejected
  • Attempts: how many rejected names the kiosk accepts in one order before using the generic name (from 1 to 10).
  • Generic name: what is shown instead of the name. It must include {code}, which is replaced by the short order code: PEDIDO {code} shows as PEDIDO 83K. Up to 30 characters. The preview below shows how it looks on the pickup screen.

Click Save rules to apply the changes, or Discard to go back to what is saved.

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Blocked terms

Before comparing, the name is normalized: no accents or capitals, spaced-out letters joined back, leetspeak translated (0→O, 1→I or L, 3→E, 4→A, 5→S, 7→T, @→A, $→S, !→I), repeated letters reduced to one and K read as C. That is why “Idiota”, “I d i o t a”, “1d10t4” and “Idiotaaa” are compared the same way. To add a term, type it, choose the Category and the Match, and click Add.

• Category: Political figure, Political party, Profanity or insult, Competitor or Other. It helps you organize and filter the list; they all block the same way.
• Match
  • Exact: the name, or one of its words, is the term. From 4 letters it also finds it glued to another word: “Burro” blocks “BurroTonto”, but not “Burrito”.
  • Contains: the term appears anywhere in the name.
  • Automatic (only when adding): up to 5 letters, exact; from 6, contains.

On each row you can change the category and the match, turn the term off with Active without deleting it, or delete it with the trash icon. The category buttons and the search filter the list.

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Import a list

Paste one term per line, or separate them with commas, semicolons or tabs. If you copy from a spreadsheet, the first column is taken. The category and match you choose apply to every term in that import. Duplicates are skipped.

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Test a name

Type any name and click Test. The result shows:

• Kiosk: whether it accepts or rejects it, the reason and which term matched.
• Pickup screen (sample order 83K): what the screen would show if that name arrived with an order: unchanged, trimmed or replaced by the generic name.
• Compared forms: the name already normalized, as it is compared against the list.

The tester uses the saved rules and list, not unsaved changes, and saves nothing. If the filter is off, it warns you and tests anyway.

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What the customer sees at the kiosk

While typing, the kiosk does not let the customer enter numbers, symbols or emojis, or go past the maximum length, and shows First name only, no numbers or symbols (or Letters only, no numbers or symbols if two words are allowed). With First name only on, if the customer types two words the kiosk asks them to Type your first name only and does not let them accept. When the customer taps Accept, the kiosk checks the list:

• If the name doesn’t pass, it shows the reason and the Attempts left, and the customer can type another one.
• On the last attempt it shows We will call you by your order number and moves on to payment with the generic name.
• If the back office doesn’t answer within 3 seconds, the kiosk accepts the name so the sale is not stopped. The back office checks it anyway when the order arrives.

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When the order arrives

The back office checks the name of every kiosk order again before it reaches the pickup screen, and also when the order is corrected later:

• If it contains a blocked term, it is replaced by the generic name with that order’s code.
• If the format doesn’t comply, it is fixed: the first word is kept if First name only is on, numbers and symbols are removed, and it is cut at the maximum length. “Ana Clara” becomes “Ana”.
• Empty names, pager numbers (such as “07”) and the generic name itself are left as they are.

This second check also covers kiosks that don’t have the update yet.

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Example: how a name is compared

List with “Idiota” (Contains) and “Burro” (Exact), with First name only on and 2 to 12 characters: Numbers and symbols cannot be typed at the kiosk, and with First name only a name with spaces cannot be accepted. Rows such as “1d10t4” or “I d i o t a” show what the back office does when the order arrives.

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Recipes

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Costly mistakes

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Glossary

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Frequently asked questions