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Not every store runs the same way: one has a drive-thru and another doesn’t, one hands out buzzers and another doesn’t, and in some countries the law requires the customer’s details above a certain amount. This screen adjusts the POS for each store without touching the terminals: the changes reach them on their own.
The minimum you need to know
  • The configuration is per store: it applies to every terminal of the store selected in the header.
  • Each option has a default value for the store’s country. Whatever you change is marked as Custom.
  • Changes reach the POS without restarting it, as soon as you tap Save.

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Prerequisites

  • Access to the Fire backoffice at app.fire.rest, with permissions on the store.
  • Channel - POS and the store selected in the header.

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1. Open Store config

In the side menu, open Fire POS → Store config. The options are grouped in cards.
Store configuration with the Channels, Operation and Buzzer groups

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2. Change what you need

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Channels

The service types the cashier can start an order with: Dine in and Takeaway. Tap a card to turn it on or off. Drive-Thru can’t be turned on yet.

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Operation

Simultaneous order tabs: how many orders the cashier can have open at the same time, from 1 to 5. It lets you take a new order while another one waits for payment. The default value is 3.

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Buzzer

  • Ask for a buzzer at checkout: shows the Buzzer button in the POS checkout and in the kiosk orders checkout, to record the number of the pager handed to the customer.
  • Buzzer required: the POS doesn’t let you close the sale without a buzzer number. It needs Ask for a buzzer at checkout to be on.

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Diagnostics

Order-flow logging sends the backend a log of what the POS does on each order, so support can investigate a problem. Leave it as it is unless support asks you to change it.

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Billing

  • Final-consumer limit: above the amount, the POS doesn’t let you close the sale as final consumer and requires the customer’s document.
  • Limit amount: write it the way the business says it (50 is USD 50; in Colombia, 200000 is COP 200,000). The exact amount is still billed as final consumer: the limit applies from the first cent above it.
Billing group with the final-consumer limit and the amount
In Ecuador the limit is on by default at USD 50. In the other countries it’s off.

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3. Save

While there are unsaved changes, Unsaved shows at the top, and each option that differs from the country value is marked as Custom.
Takeaway channel turned off with the Unsaved and Custom marks
Tap Save. The store’s terminals pick up the new configuration without restarting.
If you already saved and the POS shows the change, you’re done.

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Go back to the country defaults

Restore defaults returns every option to the default value for the store’s country. It asks for confirmation and the changes reach the POS right away.
Confirmation to restore the country's default values

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Recipes

  1. In Channels, tap Takeaway to turn it off.
  2. Tap Save.
  3. On the POS, that option no longer shows up when starting an order.
  1. In Buzzer, turn on Ask for a buzzer at checkout.
  2. If no order can go out without a buzzer, also turn on Buzzer required.
  3. Tap Save.
  1. In Billing, turn on Final-consumer limit.
  2. In Limit amount, write the amount in the store’s currency.
  3. Tap Save.
  1. In Operation, raise Simultaneous order tabs.
  2. Tap Save.

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Mistakes that cost money

Writing the limit amount in cents. The field is in the store’s currency: 50 is USD 50. If you write 5000 thinking in cents, the POS only requires the customer’s details from USD 5,000.
Turning on Buzzer required with no buzzers in the store. The POS doesn’t let you close any sale without a buzzer number. Turn it on only when the store already hands them out.
Restore defaults without checking. It returns every option to the country value, including the ones the store had adjusted on purpose.

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Frequently asked questions

Confirm that you tapped Save and that the Unsaved notice went away. Also check that the store in the header is the terminal’s store.
That the option has a value different from the default value for the store’s country.
No: the configuration belongs to the store and applies to all of its terminals.