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When cash is missing at the end of the day, the first questions are always the same: which register, who had it, and how much. In the POS the close is blind: the cashier counts without seeing the expected amount and never knows whether it balanced. The difference shows up here, in the backoffice, for whoever has to review it. For closing in the POS, see Close the register.
The minimum you need to know
  • Each row is a register session: from the moment the cashier opens it until it is closed.
  • The difference is the declared amount minus the expected amount. Negative is a shortage; positive, an overage.
  • System cash is the initial fund + cash sales − withdrawals, using the cash sales recorded in Fire.

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Prerequisites

  • Access to the Fire backoffice at app.fire.rest, with permissions for the store.
  • Channel - POS and the store selected in the header.

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1. Open Register closes

In the side menu, open Fire POS → Register closes. The list shows the store’s register sessions, from newest to oldest.
List of register closes with the opening, cashier, terminal, status, sales and difference
In the top right you can filter by:
  • Period: Today, Last 7 days, Last 30 days or All.
  • Status: Open, Closed or Forced close.
  • Only with discrepancy: hides the registers that balanced.
The Difference column shows red when cash is short, orange when there is extra, and green when it balanced. Open registers don’t have a difference yet.

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2. Open a register’s detail

Tap a row to see the detail:
  • Opened and Closed, with date and time.
  • Initial fund, Cash sales, Card sales, Total sales and Orders.
  • Withdrawals.
  • System cash: initial fund + cash sales − withdrawals.
  • Declared: what the cashier counted.
  • Difference, labeled Shortage, Overage or OK.
Detail of a close with the fund, sales, system cash, declared amount and a shortage
On a closed register, system cash and cash sales stay at the values it was closed with: they don’t change if an order is canceled later.
If you only wanted to know how much was short or over in a register, you’re done.

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Forced closes

A register shows Forced close when the cashier didn’t close it from the POS. There are two cases, and the detail shows the Forced close reason:
  • It was closed from the backoffice with Close register manually: it has a declared amount and a difference, like a normal close.
  • The terminal was revoked or deleted while the register was open: it has no declared amount or difference, because nobody counted the cash.
Detail of a forced close with no declared amount, showing the close reason
To close a register from the backoffice, see Terminal administration.

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Recipes

  1. Choose Last 7 days.
  2. Check Only with discrepancy.
  3. Review the red rows: each one is a shortage, with the cashier and the terminal.
  1. Choose the Open status.
  2. Look for an opening from an earlier day.
  3. Close it from Terminals with Close register manually, using the drawer count.
  1. Choose the Forced close status.
  2. Open each row: if Declared is empty, the register was closed when the terminal was revoked or deleted, without counting the cash.
  1. Choose the period.
  2. Find their name in the Cashier column.
  3. Open each row to see the declared amount and the difference.

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Mistakes that cost money

Reading Total sales as cash. Total sales adds up cash and card. The money that should be in the drawer is System cash.
Leaving a register open overnight. The cashier can’t open another register while that one is still open, and sales from different days end up in the same session. Close it manually with the count.

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Frequently asked questions

The POS close is blind: the cashier counts without seeing the expected amount, so they don’t adjust the count. The difference only shows here and on the closing slip.
The register was closed when the terminal was revoked or deleted, without a count. The forced close reason says what happened.
In the VALORES DECLARADOS section of the closing slip the POS prints, when the cashier counted with the bill pad.
The register balanced: the declared amount equals the expected amount.